I spoke with Samsung today regarding the damage that has appeared on my handset in the folding section of my Z Flip 3
I have been advised by an online advisor that even though i've only had my handset for 4 months, that the damage to my screen is my fault and i'll have to pay for the repair. I explained that according to the warranty, defective materials are covered - which this so very clearly is. Only to be told that Samsung will arrange repair at a cost to me.
I don't want this phone anymore. I can see that this is only going to get worse. The service from Samsung is utterly despicable. If I don't receive an alternative I will be going to trading standards
This could be what sends me to iPhone. Utterly disgusted with this response from Samsung
I have explained all of this and am being repeatedly told that its not covered under warranty and the best they can do is repair the screen at a cost to me. Absolutely disgusted
Hola, perdón,me puede decir con quien hablar, el móvil.lo compramos con el banco, apenas tiene 6 meses y ya se daño la pantalla, samsung dice que no cubre la garantía.
Será que el banco con el cual tenemos un seguro lo solucionaran?