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Original topic:

Damaged screen protector on Z Fold 4

(Topic created on: 12-09-2022 03:47 PM)
ReynaldoNR
Apprentice
Options
Galaxy Z Fold | Z Flip
So i put my Z fold 4 in an enclosed soft case inside my bag (closed position). The next day when i took it out and opened the main screen, i found  a long straight scratch from the top to the bottom of the main screen. Anyone knows what happened? Should i just replace the factory screen protector with a new one?

image

4 REPLIES 4
WelshPaul
Troubleshooter
Options
Galaxy Z Fold | Z Flip
Looks like your screen is broken when zooming in on the photo. Samsung won't fix it under warranty so you don't have much to lose by removing the screen protector. I think doing so may cause further damage though.

My advice comes from being a UK Samsung phone user.

Current Devices:
  • Samsung S21 Ultra 5G 256Gb > Model: SM-G998B/DS.
  • Samsung Galaxy Watch4 Classic > Model: SM-R890NZSAEUA.
  • Samsung Galaxy Buds+ > Model: SM-R175.
0 Likes
ReynaldoNR
Apprentice
Options
Galaxy Z Fold | Z Flip
No its physically visible even when the screen is turned off. I posted a photo of a white background to provide some clarity
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j123456789
Navigator
Options
Galaxy Z Fold | Z Flip

Looks to me someone tried to pull the screen protector off but gave up halfway through and stick it back on.

ReynaldoNR
Apprentice
Options
Galaxy Z Fold | Z Flip
Its so weird. I cant think of anything that might have caused this
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