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Cant receive messages on my phone. Why is this so?

(Topic created on: 11-11-2024 08:03 AM)
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wxxx
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I notixed this when i try to get confirmation codes. Why is this so?
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AndrewL
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@wxxx: To troubleshoot the situation, please head to Settings > Connections > Flight mode > Off, followed by Settings > Notifications > Do not disturb > Off. If you are currently abroad, please head to Settings > Connections > Mobile networks > Data roaming, and toggle this option on.

Now, go back to Messages > 3 dots > Settings > More settings > Text messages, and make sure that a number is populated in the Message Centre section. If you can't see a number, contact your network directly to request the number, and manually enter it here. Tap the Back button > Push messages > On > Delete old messages > On. 

To further troubleshoot the issue please open the Messages app > Tap the 3 dots in the top right > Settings > Chat settings > Select default messaging type, and set this to 'Text/multimedia messages'. Now, head to Settings > Connections > SIM manager, and ensure that your preferred SIM is assigned to Messages. I also recommend restarting your phone to address any temporary software issues that might be a contributing factor. 

If the issue persists, double check your security settings for the relevant app(s) to ensure that the correct phone number is assigned to your 2 factor authentication.

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