Audio Recordings/ Voice notes not working everywhere

[Snyari]

Hi so about a week ago I noticed my voice notes on WhatsApp weren't recording audio and instead just plain silence, I tried this on ig and also on the voice recorder app and its the same, no audio gets picked up.  However, videos pick up the audio fine. I have tried cleaning my phone, taking the case off, restarting the phone and everything updated, no Bluetooth devices are connected. I have a Flip Z 3 5g 

Please help !

[Eldude]

Same issue. Very annoying. Every 3-5 messages on telegram and whatsapp will record blank. Just had a system update that didn't help at all.

[Azaz Khalid]

Im also facing same problem. Im using A54 5G. Some times voice messages are ok sometimes its blank. Tested on multiple app eg. Watsapp business, messenger, Watsapp. 

[JBT7]

Same here , got a flip 3 , won't record audio apart from the vouce recorder app which makes me think it's not a faulty mic .. dud diagnostic and say mic 1 not working 😕

[andrea080498]

I have the same problem with my a54, did you fix it ? how?

[Eldude]

So i sent samsung a report with the issue log and the only good news is that it is a software bug that should be fixed, and not a hardware problem. For me this was really good news 

[Sarita fernandes]

Hey did you find solution?. I have bought new Samsung A54. Just 10 days since I am using. I noticed in my whatsapp randomly some voice notes are blank while others are audible. For example if I send 10 voice notes at a time then 1 or 2 are blank but the others are proper audible. For all the voice notes I held the phone in same position but still I can't figure out

[ShaniP]

Thank heavens they are now acknowledging that. When I contacted support, weeks ago, I was told that when I installed the last update it must have not installed correctly because my Internet connection must have been slow/faulty. They gave me the most ridiculous set of instructions to try to undo it. Hold this button down with this button, then press that button up, then hold this for 3 seconds, do the hokey pokey, and turn yourself around. Which didn't work. I've just done another update this morning, fingers crossed it is now resolved.

[ash549k]

The new update which I received yesterday on my A54 didn't solve it 😕

[ash549k]

How can I send a report ?

[ShaniP]

Go into the Samsung Members app. On the bottom right there is a "support" tab. Go there and you should see the option for phone diagnostics, scroll down and there should be a send feedback option, and under there is error reports. There are also options there to contact them, find service centres and so on. Hope that helps 😀