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Audio issue?

(Topic created on: 18-09-2024 06:19 AM)
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nuclearphosphate
Explorer
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Again I'm not sure if I'm imagining this, but when listening to music or audiobooks on the z flip 6 every so often (signs every 20-30 seconds) i keep hearing a "popping" sound beyind the audio. I've tried restarting the phone, and force quitting Ava restarting the audio app amongst other troubleshooting steps but nothing seems to fix it. 
2 REPLIES 2
BandOfBrothers
Samsung Members Star ★★
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Hi @nuclearphosphate

Are you listening to music etc via the earphones or speakers, and does the issue not happen with either ,or does it happen with both 🤔

To add there is a diagnostic test tool found in your Samsung Members App too that can test the speakers.

Could it be the streaming app your perhaps using i.e connection issues etc. 

Try clearing the cache of any relevant app by long holding down on the app icon and tap the i and then storage > Clear Cache just to see if that helps. 

How are calls ?

If necessary a Samsung Service Centre can assess your phone if you are past any relevant cooling off period. 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

nuclearphosphate
Explorer
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Thanks for the info, it's the speakers on the phone itself. I've ran that test which isn't showing any issues with them, I've cleared the cache on the audible app that I've been using and will report back later.
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