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Original topic:

Samsung S9 Screen scrambled when unlocked via power button, not when unlocked via home button

(Topic created on: 07-08-2021 06:03 PM)
Nehbur
First Poster
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Galaxy S9 Series

Dear community,

As the title describes, my phone gives green stripes and mostly black screen when I unlock my phone via the power button. However, the screen works fine when tapping the home button on the touch screen and unlocking it via that method. Also, when I get called, I can't see the screen. It does however, respond to my swipe. So knowing where the 'answer' button is I can actually pick up the phone. But trying to go through automated phone menu's using the numeric pad obviously is hardly possible.

Considering the screen works fine when opened via the home button,  one can't really say the screen is broken right?

I've tried resetting the phone twice, updated software, started in safe mode, deinstalling secondary apps etc.. So it appears to be a hardware issue.

Does anyone else have similar problems? And if so, how to solve it? I'm hestitant to try and replace the screen, since it's not really broken and it might not solve the problem.

Best regards,

Ruben

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4 REPLIES 4
dainis_cakuls
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Galaxy S9 Series
If you have dropped it or something like that the cable might not be plugged inside properly. This was a case with my mums a51 where her screen cable was out of the slot slightly which caused problems. I would take it to a Samsung store for troubleshooting.
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Nehbur
First Poster
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Galaxy S9 Series

That actually makes a lot of sense...  I haven't thought of that. Definitally going to look into it. I'll let you know.

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dainis_cakuls
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Galaxy S9 Series
Alright. :smiling-face:
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vithlani2
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Galaxy S9 Series

i am facing the same issue, green tilt and lines on display when unlock with powerbutton, but display pretty fine when tap screen and then unlock... i am using samsung note 10 in india, device not water damage nor fallen ever

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