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Original topic:

not working after recent update.

(Topic created on: 16/11/20 15:34)
Simon1959
Apprentice
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Galaxy S9 Series
Yesterday my Samsung S9 updated itself. Since then people ringing me can't hear me. But, if I ring them they can. Anyone else had same or similar. Oh I am.in the UK.
Thanks
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23 REPLIES 23
Bronzepixel525
Apprentice
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Galaxy S9 Series

Hi just to let you know a backup/restore and factory reset has sorted it ..pain in the ass doing it but its worked 😊

samson99
Navigator
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Galaxy S9 Series
Good to know
you've sorted it out
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Gav2
First Poster
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Galaxy S9 Series
I chat in the Samsung lounge help text told him the same problem so he sorted 1 of the company's who come out and fix your mobile on behalf of Samsung and wow he went through my mobile changed the back of it and microphone and even changed the chartering port on my s9 all in about a hour he came and done it outside my house in his van amazed how fast Samsung arranged it within 2 days and he the bloke was at my howle about 9am so didn't have to wait and get this NO CHARGE! THANKS Samsung you guys should get if I did as same problem after software update so they most likely know about the glitch
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Simon1959
Apprentice
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Galaxy S9 Series
I got a new SIM card from provider, but still no go. So I rang them and all they suggested was a factory reset. Still don't know if it has fixed it
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