No ring tone for incoming calls

[rsh123]

I've lost ring tones, other notifications working fine. I think it's since I last installed an update. Checked all the obvious, do o need another update? What can I do? 

[Fiona26]

Have you checked all volume settings? Made sure ring tone is turned up?. You can give the device a restart or a reboot. See if that fixes the issue.

[rsh123]

Yes done all that. It's like there are no ringtones to select from. Restarted several times, checked do not disturb or call forwarding isn't on.

[BandOfBrothers]

A broadsworded option is >

• Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

I hope this helps @rsh123 

[xSteveuk]

Hi,
If you don't have any ringtones to select from on your Samsung phone, you can try these steps:

Check your sound modes

Go to Settings > Sounds and vibrations > Sound modes and make sure you've selected a mode that includes ringtones. 

Check your mute settings

Go to Settings > Accessibility > Hearing enhancements and make sure Mute all sounds is turned off. 

Check your Airplane mode

Swipe down from the top of the screen with two fingers to open the Quick settings panel and make sure Airplane mode is turned off. 

Check your Do not Disturb settings

Swipe down from the top of the screen with two fingers to open the Quick settings panel and check your Do not Disturb settings. 

Restart your phone

Swipe down from the top of the screen with two fingers, tap the Power icon, tap Restart, and then tap Restart again to confirm. 

Update your software

Go to Settings > Software update and download and install any available updates. 

Clear your cache

Go to Settings > Apps > Phone/Samsung Dialer > Storage > Clear cache. 

Boot your phone in Safe Mode

Press and hold the Power button, tap and hold Restart, and then tap Safe mode when it appears.