16-06-2023 03:35 PM in
I desperately want to know what happened to my videos. I recorded them on June 10th it is June 16th now, they were here on June 13th. They've been missing and I've looked in my gallery, my files, SD card, trash, and my Google photos. My more recent photos have also been going missing but not as bad.. I am sobbing over this because I can't find them anywhere. I only have one video and photos from the concert now, I have screenshots from my videos. Can anyone help?
16-06-2023 04:57 PM in
Hi @LeCoston5342 That is unfortunate. Do you have syncronisation with One Drive set up or photos/videos backed up to a cloud service like Dropbox or local storage. I would recommend backing up all files elsewhere cannot really take the chance. ideally backed up to a few places is a recommended choice. some information here https://www.androidauthority.com/best-photo-backup-apps-android-
However if you cannot locate anywhere you might be able to recover using Data Recovery software,I cannot recommend any one myself though as have not needed this option but you see some information here https://geekflare.com/android-data-recovery/
I do not work for Samsung or make Samsung Products but provide independent advice and valuable contributions.
My Device- S21 Ultra 5G ( SM-998B/DS ) CSC= BTU , 12GB/256GB
One Ui 5.1,Android 13 .
17-06-2023 06:23 PM - last edited 17-06-2023 06:25 PM
17-06-2023 08:09 PM in
Hi, @LeCoston5342. I know how important it is to be able to access these important photos and videos. I'm at a loss to explain how they're not currently accessible to you.
Just so I have a better idea about what might have happened, were the data stored on your phone's Internal Storage or on the SD card?
Further to the helpful advice that has already been provided here, please could you have a look at the guide below (as I hope that the steps outlined will help you to retrieve your data):
Please keep us updated.