12-11-2019 10:00 AM
Galaxy s9+ screenshare/mirroring to TV no longer works, now black screen.
Has been working fine for many months now stopped working. Screen goes black on samsung TV. Apps like YouTube will mirror/cast to tv ok.
Was there an update that has broken this?
My TV model is: QE65Q6FNA
14-11-2019 10:13 AM
19-11-2019 02:31 AM
Yes both up to date...
19-11-2019 11:29 AM
How are you connecting this? If you are not using Smart View, can you give this app a try and let us know if this works?
19-11-2019 11:42 AM
Tv and phone up to date with software, Used smartview, no longer sees my TV...very frustrating as my smart TV isnt smart anymore.
19-11-2019 11:43 AM
And yes they are on same network, just need to confirm it's a software issue so I can return the TV, as it no longer connects with devices.
19-11-2019 11:52 AM
That is odd. Do you get any error code or message when you tried to connect them? I can also see that the latest software version available for your TV is: 1270.6. Is your currently running on this one and how long have you been experiencing this issue?
19-11-2019 12:46 PM
I am on that version on my TV, like I said the phone can connect as I'm getting sound, but black screen for picture, normally I can see my phone screen mirrored to TV straight away.
I've had this issue at least a week.
19-11-2019 01:02 PM
Have you made any change recently on the phone (downloaded an app, updated the software...)? Is this also happening whilst the phone is running in Safe Mode? Please follow these steps to put your device into Safe mode: Turn off your device > Power on your device normally > As soon as you see the Samsung logo, hold the volume down key > Keep hold of the volume down key until you’re onto the home screen > Safe mode will be indicated in the bottom left corner in a small black bar.
19-11-2019 01:28 PM - last edited 19-11-2019 01:29 PM
Apps dont run in safe mode, smartview doesnt connect at all in safe mode, so not sure how that helps...ive just tried it.