Close

What are you looking for?

cancel
Showing results for 
Search instead for 
Did you mean: 

WiFi calling issues?

(Topic created on: 05-02-2025 08:39 PM)
1564 Views
Leequ
Voyager
Options
With the s23 ultra i had calls cut out when numbers were mentioned. With the s25 ultra, I noticed when WiFi calling is used via the normal call app I've had two calls cut out. One never returned, the other cut out with Internet over 100gb.

Anybody else experiencing this?

Is WiFi calling any good, I turned it off.
0 Likes
12 REPLIES 12
arianwen27
Big Cheese
Options
Wifi calling runs fine for me, though it does depend on your home router playing nice. To explain a little, your phone sets up a vpn with your cell provider, then sends the call over that. The exact networking setting is nat pass through. If your router doesn't play nice, it might cut the connection. Not experienced cut offs myself but I have accidentally broken wifi calling. I disabled some nat pass through settings as "I don't use these vpn protocols". Turns out wifi calling does and that disabled it for me. To avoid messing with router settings, try setting wifi calling to "mobile network prefered". It'll use your mobile data for the call instead of wifi, should be the same quality but might avoid strange issues. If it's already set to that, set it to wifi preferred. All the phones I've had with wifi calling default to mobile network for some reason, making wifi calling not actually use wifi.
Piper123
Samsung Members Star ★
Options
Hey there

Which phone app are you using?

Green Samsung app
White Google app

I'm using Samsung app and rely on WiFi calling indoors at home and work and so far not having any issues.
S24 Ultra
Leequ
Voyager
Options
Green samsung app
0 Likes
Leequ
Voyager
Options
Why would people use WiFi calling over normal call calling
0 Likes
Piper123
Samsung Members Star ★
Options
Not everywhere has signal.

At home, marginal signal downstairs.
At work, similar.

WiFi calling is a godsend 🙏
S24 Ultra
Leequ
Voyager
Options
My WiFi is fibre and it doesn't drop below 100gb so can't imagine that was the issue. Wasn't sure if it was a known issue.
0 Likes
Piper123
Samsung Members Star ★
Options
It is a very good question and I'm sure one or two others have posted about it too.

I get 500mb at hone, 100mb at work so agree with you that this shouldn't be an issue 😊
S24 Ultra
Members_3pK29LG
First Poster
Options

Because I get 0 to 1 bar of 2G....

0 Likes
Chrispy_83
First Poster
Options

Just got the s25 ultra and my wife the S25 plus. We both have issues with wifi calling. It cuts in and out constantly. Never had one issue with s22s we just got rid of. We have 500gb at home and higher at work. It's happening at both locations, but it's fine after I turn wifi off. Why???

0 Likes