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Bad connection issues

(Topic created on: 2 weeks ago)
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kategorgeous
Apprentice

2 weeks ago

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Hello,  I've had my S24 ultra for two weeks and it was a replacement for a Google pixel phone. 

I am about to go back to my pixel because the signal for both WiFi and mobile data is remarkably worse on this s24 and apparently this is the case with other Samsung phones. 

I play Pokemon Go but have not been able to connect for a few days. When I swap my SIM back to my pixel phone I can play without any connection problems. 

Does anyone else have these issues?

I am in the UK 

Kate
5 REPLIES 5
Tourbillon De La Vie
Samsung Members Star ★★

2 weeks ago

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Where/who did get the phone from
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kategorgeous
Apprentice

2 weeks ago

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In response to Tourbillon De La Vie
O2
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Tourbillon De La Vie
Samsung Members Star ★★

2 weeks ago

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Did you contact O2 tech support
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kategorgeous
Apprentice

2 weeks ago

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Yes

They changed the preferred network to 4g

It was fine for two days but now unusable again

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kategorgeous
Apprentice

2 weeks ago

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It's not a sim thing because my pixel works fine
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