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Timer and alarm....sometime sound, sometimes no sound

(Topic created on: 19-02-2025 02:41 PM)
2985 Views
nf26
Explorer

‎19-02-2025 02:41 PM - last edited ‎23-02-2025 07:17 PM

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My timer and alarm isn't always working. 

My timer finishes as normal but no sound comes from it when the notification alarm sound is on and music has been associated with it. The same happens to the alarm clock. I've watched many YouTube and it tells me to go into notifications, then do not disturb, then apps to clear the data and cache. Still doesn't work. I've powered off and then on & there is sound to the timer and the alarm but that lasts for about an hour or two & then it goes silent again. 
4 people had this problem.

1 Solution


Accepted Solutions
Solution
nf26
Explorer

‎19-02-2025 02:56 PM

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In response to johnz237
Currently it's fine as I've just restarted it but I've done everything you have said. Let's hope it stays like that.

View solution in context

10 REPLIES 10
johnz237
Legend

‎19-02-2025 02:47 PM - last edited ‎19-02-2025 03:01 PM

Options
Go to Clock, tap the three dots, then Settings, and adjust the volume.

Go to Settings > Apps > Clock, then force stop and clear cache. In the same menu, ensure notifications are allowed and that the "appear on top" setting is enabled.
Solution
nf26
Explorer

‎19-02-2025 02:56 PM

Options
In response to johnz237
Currently it's fine as I've just restarted it but I've done everything you have said. Let's hope it stays like that.
nf26
Explorer

‎22-02-2025 07:39 AM

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2 days later and it's again happening. Now clock and timer are not playing music
BEE22
First Poster

‎27-02-2025 03:19 PM

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In response to nf26

I have the same problem. Have followed the instructions above and cleared the cache. Still no luck. Also, alarm will not sound at correct time after snoozing for 10 minutes; it will sound at 15 minutes. These issues need a fix from Samsung ASAP as I rely on my timer and alarm several times a day.

JosephCat
Student

‎07-04-2025 06:03 AM - last edited ‎09-04-2025 04:47 PM

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Having also followed the same steps to clear cache and force stop I'm still able to reproduce it fairly consistently. I've also restarted my device. My alarms work, fortunately, but the timers just go negative.

 

Here's how to reproduce:

1. Set a timer for two minutes.

2. Background the clock application. Make sure you see it counting down. 

3. Play any video with unmuted audio in a browser or YouTube. (Correction: play any audio at all.)

 

Observe the timer as it goes negative but never sounds.

Update: If you happen to have the mini timer overlay enabled you can see some bizarre behavior:

1000030718.jpg

 In the uncropped screenshot above the timer had been not triggering for eight minutes and fifty one seconds, shown as "-8:-5-1".

Members_tKvt1ou
First Poster

‎13-04-2025 07:38 PM

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I have the same issue. Clearing cache and restarting the phone didn't help either. My alarm is fine, but the timer doesn't work at all.

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JosephCat
Student

‎14-04-2025 06:00 PM

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I've done a little more digging with ADB.

When a timer fails to trigger I see these messages in ADB (filtered to just the clockpackage):

 

 

04-14 09:52:45.976  2200  2844 D ActivityManager: Received BROADCAST intent 0x2abbd61 Key{broadcastIntent pkg=com.sec.android.app.clockpackage intent=act=com.sec.android.app.clockpackage.timer.playsound pkg=com.sec.android.app.clockpackage cmp=com.sec.android.app.clockpackage/.timer.receiver.TimerSecurityReceiver flags=0x2000000 u=0} requestCode=0 sent=0 from uid 1000

04-14 09:53:00.012  3113  3113 D QSClockIndicatorView: Home Indicator status_bar_clock 9:53 notifyTimeChanged(QSClockBellSound - TimeText:9:53, TimeContentDescription:9:53 AM, DateText:Mon, April 14, ShortDateText:Mon, Apr 14, Demo:false, QuickStar-Second(false|12:34:56)) ClockVisibleByPolicy:true, ClockVisibleByUser:true, visible?true, parent:android.widget.LinearLayout{9917d32 V.E...... ......ID 0,0-65,63 #7f0b04f0 app:id/left_clock_container}

 

 

I tried a few times.

 

 

04-14 09:55:37.705  2200  6125 D CoreBackPreview: Window{302d590 u0 com.sec.android.app.clockpackage}: Setting back callback OnBackInvokedCallbackInfo{mCallback=android.window.IOnBackInvokedCallback$Stub$Proxy@42ae6af, mPriority=0}
04-14 09:55:37.707 31787 31787 W System.err:    at com.sec.android.app.clockpackage.timer.service.PipTimerService.onStartCommand(SourceFile:8)
04-14 09:55:37.709  2200  6049 E WindowManager: win=Window{6603354 u0 com.sec.android.app.clockpackage/com.sec.android.app.clockpackage.ClockPackage} destroySurfaces: appStopped=true cleanupOnResume=false win.mWindowRemovalAllowed=false win.mRemoveOnExit=false win.mViewVisibility=8 caller=com.android.server.wm.ActivityRecord.destroySurfaces:6529 com.android.server.wm.ActivityRecord.destroySurfaces:6510 com.android.server.wm.ActivityRecord.notifyAppStopped:6574 com.android.server.wm.ActivityRecord.activityStopped:7162 com.android.server.wm.ActivityClientController.activityStopped:258 android.app.IActivityClientController$Stub.onTransact:613 com.android.server.wm.ActivityClientController.onTransact:136
04-14 09:55:37.709  2200  6049 I WindowManager: Destroying surface Surface(name=com.sec.android.app.clockpackage/com.sec.android.app.clockpackage.ClockPackage$_31787)/@0x2e7babc called by com.android.server.wm.WindowStateAnimator.destroySurface:942 com.android.server.wm.WindowStateAnimator.destroySurfaceLocked:536 com.android.server.wm.WindowState.destroySurfaceUnchecked:4303 com.android.server.wm.WindowState.destroySurface:4277 com.android.server.wm.ActivityRecord.destroySurfaces:6529 com.android.server.wm.ActivityRecord.destroySurfaces:6510 com.android.server.wm.ActivityRecord.notifyAppStopped:6574 com.android.server.wm.ActivityRecord.activityStopped:7162
04-14 09:55:37.710  2200  6049 D ActivityTaskManager: mStartingWindow and mStartingData is null for token=ActivityRecord{9d8de15 u0 com.sec.android.app.clockpackage/.ClockPackage} t17719}
04-14 09:55:37.716  1536  1536 I Layer   : id=7346 removedFromDrawingState com.sec.android.app.clockpackage/com.sec.android.app.clockpackage.ClockPackage$_31787#7346 (192)
04-14 09:55:37.716  1536  1536 I SurfaceFlinger: id=7346 Removed com.sec.android.app.clockpackage/com.sec.android.app.clockpackage.ClockPackage$_31787#7346 (192)
04-14 09:55:37.716  1536  1536 I Layer   : id=7346 Destroyed com.sec.android.app.clockpackage/com.sec.android.app.clockpackage.ClockPackage$_31787#7346
04-14 09:55:37.716  2200  6125 V WindowManager: Relayout Window{302d590 u0 com.sec.android.app.clockpackage}: viewVisibility=0 req=525x394 d0
04-14 09:55:37.727  2200  6125 D WindowManager: finishDrawingWindow: Window{302d590 u0 com.sec.android.app.clockpackage} mDrawState=DRAW_PENDING seqId=0
04-14 09:55:37.728  2200  2309 V WindowManager: performShowLocked: mDrawState=HAS_DRAWN in Window{302d590 u0 com.sec.android.app.clockpackage}
04-14 09:55:37.870 31787 31787 I TimerNotificationService: onCreate() : com.sec.android.app.clockpackage.timer.service.TimerNotificationService@2d23d06
04-14 09:55:37.886  2200  6049 D ApplicationPolicy: isStatusBarNotificationAllowedAsUser: packageName = com.sec.android.app.clockpackage,userId = 0
04-14 09:55:37.886  2200  6049 D ApplicationPolicy: isStatusBarNotificationAllowedAsUser: packageName = com.sec.android.app.clockpackage,userId = 0
04-14 09:55:37.887  3113  3153 D SecFgsManagerControllerImpl: onForegroundStateChanged: dialogShown:false, isForeground:true, packageName:com.sec.android.app.clockpackage , token:android.os.BinderProxy@d2b4276, userId:0
04-14 09:55:37.888  2200  2330 D ApplicationPolicy: isStatusBarNotificationAllowedAsUser: packageName = com.sec.android.app.clockpackage,userId = 0
04-14 09:55:37.888  2200  2330 D ApplicationPolicy: isStatusBarNotificationAllowedAsUser: packageName = com.sec.android.app.clockpackage,userId = 0
04-14 09:55:37.890  2200  2200 D NotificationReminder: addNotificationRecord record com.sec.android.app.clockpackage
04-14 09:55:37.893  3583  3583 I Launcher.NotificationListener: onNotificationPosted : com.sec.android.app.clockpackage number : 0
04-14 09:55:37.896  2200  4166 D ApplicationPolicy: isStatusBarNotificationAllowedAsUser: packageName = com.sec.android.app.clockpackage,userId = 0
04-14 09:55:37.896  2200  4166 D ApplicationPolicy: isStatusBarNotificationAllowedAsUser: packageName = com.sec.android.app.clockpackage,userId = 0
04-14 09:55:38.095  3583  3583 I Launcher.NotificationListener: onNotificationPosted : com.sec.android.app.clockpackage number : 0
04-14 09:55:38.099  3583  3583 I Launcher.NotificationListener: onNotificationPosted : com.sec.android.app.clockpackage number : 0
04-14 09:55:38.101  3113  3113 D InterruptionStateProvider:  no Heads up : edgelighting enabled app. 0|com.sec.android.app.clockpackage|2147483610|null|10181
04-14 09:55:38.101  3583  3583 I Launcher.NotificationListener: onNotificationPosted : com.sec.android.app.clockpackage number : 0
04-14 09:55:38.104  3113  3113 D BubblesManager: onEntryUpdated : shouldBubbleUp=false ,key=0|com.sec.android.app.clockpackage|2147483610|null|10181
04-14 09:55:38.104  3113  3113 D InterruptionStateProvider:  no Heads up : edgelighting enabled app. 0|com.sec.android.app.clockpackage|2147483610|null|10181
04-14 09:55:38.114  3113  3113 D BubblesManager: onEntryUpdated : shouldBubbleUp=false ,key=0|com.sec.android.app.clockpackage|2147483610|null|10181
04-14 09:55:38.114  3113  3113 D InterruptionStateProvider:  no Heads up : edgelighting enabled app. 0|com.sec.android.app.clockpackage|2147483610|null|10181
04-14 09:55:38.316  3113  3113 D BubblesManager: onEntryUpdated : shouldBubbleUp=false ,key=0|com.sec.android.app.clockpackage|2147483610|null|10181
04-14 09:55:38.316  3113  3113 D InterruptionStateProvider:  no Heads up : edgelighting enabled app. 0|com.sec.android.app.clockpackage|2147483610|null|10181
04-14 09:55:40.968  1071  1071 D io_stats: !@ Read_top(KB): loop45(4271) 128 android.youtube(32236) 56 pp.clockpackage(31787) 12
04-14 09:55:42.739  2200  2218 V WindowManager: Relayout Window{302d590 u0 com.sec.android.app.clockpackage}: viewVisibility=0 req=420x95 d0
04-14 09:55:42.742  2200  2218 I WindowManager: Reparenting to leash, surface=Surface(name=302d590 com.sec.android.app.clockpackage)/@0xe1084d, leashParent=Surface(name=WindowToken{99e4e8e type=2038 android.os.BinderProxy@e9c2b24})/@0x8e62f02
04-14 09:55:42.743  1536  1713 I SurfaceFlinger: id=7364 createSurf, flag=24000, Surface(name=302d590 com.sec.android.app.clockpackage)/@0xe1084d - animation-leash of window_animation#7364
04-14 09:55:42.744  2200  2218 D WindowManager: makeSurface duration=1 leash=Surface(name=Surface(name=302d590 com.sec.android.app.clockpackage)/@0xe1084d - animation-leash of window_animation)/@0x9e0d013
04-14 09:55:43.155  2200  2309 I WindowManager: Reparenting to original parent: Surface(name=WindowToken{99e4e8e type=2038 android.os.BinderProxy@e9c2b24})/@0x8e62f02, destroy=true, surface=Surface(name=302d590 com.sec.android.app.clockpackage)/@0xe1084d
04-14 09:55:43.163  1536  1536 I Layer   : id=7364 removedFromDrawingState Surface(name=302d590 com.sec.android.app.clockpackage)/@0xe1084d - animation-leash of window_animation#7364 (191)
04-14 09:55:43.163  1536  1536 I SurfaceFlinger: id=7364 Removed Surface(name=302d590 com.sec.android.app.clockpackage)/@0xe1084d - animation-leash of window_animation#7364 (191)
04-14 09:55:43.164  1536  1536 I Layer   : id=7364 Destroyed Surface(name=302d590 com.sec.android.app.clockpackage)/@0xe1084d - animation-leash of window_animation#7364
04-14 09:55:49.917 31787 31787 I TimerSecurityReceiver: onReceive() / action = com.sec.android.app.clockpackage.timer.SHOW_PIP
04-14 09:55:49.998 31787 31787 I TimerSecurityReceiver: onReceive() / action = com.sec.android.app.clockpackage.timer.playsound
04-14 09:55:50.232 31787 31787 I TimerSecurityReceiver: onReceive() / action = com.sec.android.app.clockpackage.timer.SHOW_PIP
04-14 09:56:00.057  3113  3113 D QSClockIndicatorView: Home Indicator status_bar_clock 9:56 notifyTimeChanged(QSClockBellSound - TimeText:9:56, TimeContentDescription:9:56 AM, DateText:Mon, April 14, ShortDateText:Mon, Apr 14, Demo:false, QuickStar-Second(false|12:34:56)) ClockVisibleByPolicy:true, ClockVisibleByUser:true, visible?true, parent:android.widget.LinearLayout{9917d32 V.E...... ......ID 0,0-65,63 #7f0b04f0 app:id/left_clock_container}
04-14 09:56:00.075  3113  3113 D QSClockIndicatorView: Home Indicator status_bar_clock 9:56 notifyTimeChanged(QSClockBellSound - TimeText:9:56, TimeContentDescription:9:56 AM, DateText:Mon, April 14, ShortDateText:Mon, Apr 14, Demo:false, QuickStar-Second(false|12:34:56)) ClockVisibleByPolicy:true, ClockVisibleByUser:true, visible?true, parent:android.widget.LinearLayout{9917d32 V.E...... ......ID 0,0-65,63 #7f0b04f0 app:id/left_clock_container}
04-14 09:56:29.680  2200  2305 W NotifHistoryProto: notification package name (com.sec.android.app.clockpackage) not found in string cache
04-14 09:56:29.680  2200  2305 W NotifHistoryProto: notification package name (com.sec.android.app.clockpackage) not found in string cache
04-14 09:56:29.682  2200  2305 W NotifHistoryProto: notification package name (com.sec.android.app.clockpackage) not found in string cache
04-14 09:56:29.683  2200  2305 W NotifHistoryProto: notification package name (com.sec.android.app.clockpackage) not found in string cache
04-14 09:56:29.684  2200  2305 W NotifHistoryProto: notification package name (com.sec.android.app.clockpackage) not found in string cache
04-14 09:56:29.685  2200  2305 W NotifHistoryProto: notification package name (com.sec.android.app.clockpackage) not found in string cache
04-14 09:56:36.680  2200  2844 D ActivityManager: Received BROADCAST intent 0x2abbd61 Key{broadcastIntent pkg=com.sec.android.app.clockpackage intent=act=com.sec.android.app.clockpackage.timer.playsound pkg=com.sec.android.app.clockpackage cmp=com.sec.android.app.clockpackage/.timer.receiver.TimerSecurityReceiver flags=0x2000000 u=0} requestCode=0 sent=0 from uid 1000
04-14 09:56:57.040  1071  1071 D io_stats: !@ Read_top(KB): pp.clockpackage(31787) 36
04-14 09:57:00.032  3113  3113 D QSClockIndicatorView: Home Indicator status_bar_clock 9:57 notifyTimeChanged(QSClockBellSound - TimeText:9:57, TimeContentDescription:9:57 AM, DateText:Mon, April 14, ShortDateText:Mon, Apr 14, Demo:false, QuickStar-Second(false|12:34:56)) ClockVisibleByPolicy:true, ClockVisibleByUser:true, visible?true, parent:android.widget.LinearLayout{9917d32 V.E...... ......ID 0,0-65,63 #7f0b04f0 app:id/left_clock_container}

 

 

One of the things that really stands out is the "04-14 09:55:37.707 31787 31787 W System.err: at com.sec.android.app.clockpackage.timer.service.PipTimerService.onStartCommand(SourceFile:8)" a system error in onStartCommand in SourceFile on line 8. The NotifHistoryProto is also interesting but might be a red herring.

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Members_72uucFZ
Apprentice

‎16-04-2025 06:10 AM

Options

Sounds like I've been having the same issue, and it looks like it started around the same time as the Bluetooth audio issue, which I'm also having.

https://eu.community.samsung.com/t5/galaxy-s25-series/bluetooth-issues/td-p/12020468/page/2

I wonder if the 2 are related.

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AM6464
First Poster

Sunday

Options

Same problem. Not sure why this is marked as solved as it seems you continue to have this issue.

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