Sim

[SSBNaofumi]

I know this is not exactly about samsing but I purchased the s25 ultra with the three sim plan and it arrived yesterday and the sim has not activated and it has been over 24 hours when online it said 2 hours. I do not know the number so three cannot help. Anyone in this circumstance or knows how to sort it out.

[johnz237]

Account Verification: Sometimes, the activation delay is due to pending account verification processes with Three

Phone Restart: A simple restart can often resolve activation issues. Turn your phone off completely, wait for a few seconds, and then turn it back on. This can sometimes trigger the activation process

SIM Card Insertion: Ensure the SIM card is correctly inserted in your Samsung S25 Ultra. Sometimes, a slightly misaligned SIM can prevent activation. Try taking the SIM out and reinserting it firmly.

[Tourbillon De La Vie]

Is the sim recognised in the phone? Can call from someone else phone or visit the 3 shop 

[SSBNaofumi]

It recognises its from three but says unknown number

[SSBNaofumi]

I'm unsure about account verification as no one can give me info without the number but the other 2 options I've tried

[johnz237]

Was there any packaging with the sim? Like a card- the number is sometimes printed on there. Or even on your receipt details (contract)

[BandOfBrothers]

This is really on the domain of the Networks Customer services @SSBNaofumi 

I recently ported my number from o2 Payg to o2 Pay Monthly which did take a few hours to which I just kept restarting the phone. 

If i can be of any further help please don't hesitate to ask  😎 

[SSBNaofumi]

Did not recieve the full contract from three as mobileshop just confirmed I was accepted and the packaging had no number on it

[johnz237]

It could be a case of waiting- or contact the phone shop you got it from directly

This might not work but try going into the Dialer and type *31# then the green phone or call button. You should get confirmation of "Outgoing Caller ID. Service was enabled". The reverse of this is #31#

Might sound silly but have you attempted to make a phone call yet?

[s25hhh]

Im still having this problem any solution in the end?