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PWM Samsung Galaxy S25 Ultra

(Topic created on: 02-03-2025 10:28 PM)
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Members_mOP27Qz
Journeyman
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 EN

Hello, everyone. I want to write again so that Samsung finally hears people and does something about the PWM in their devices.

I've been using Samsung all my life (Tablet, watch, headphones, powerbank, phone. All this is from Samsung). Unfortunately, my Galaxy Note 10 Plus had outlived its life and it was time for me to change my phone. I bought a Samsung Galaxy S25 Ultra and it's just awful: literally after a minute of use, I experienced eye-strain, nausea, dizziness, headaches,  e.t.c. In general, the complete set of a person sensitive to PWM. I have never experienced such intense and prolonged pain. (The symptoms remained for 4 hours after stopping using the phone). Even with a tablet, there was no such thing (That's why I still use the Samsung Galaxy Tab S8 because of its TFT screen). I'm asking Samsung to finally pay attention to the problem, because I physically can't use modern devices, and I don't want to switch to an iPhone or Xiaomi. Do something about it already. My phone is already 6 years old, and I can't change it just physically, even tho I have money to buy a new phone. Thank God I was able to return my Galaxy S25 Ultra, but for 1,550 € Samsung could have done something with the PWM instead of removing Bluetooth from the S-Pen. 

 

I'm writing in all the languages I know so that more people can see this post.

 

RU

Всем привет. Я хочу написать еще раз, чтобы Samsung наконец-то услышал людей и что-нибудь сделал с ШИМ в их устройствах.

Я всю жизнь пользуюсь Samsung (планшет, часы, наушники, powerbank, телефон. Все это от Samsung). К сожалению, мой Galaxy Note 10 Plus отжил своё, и мне пришло время сменить телефон. Я купил Samsung Galaxy S25 Ultra, и это просто ужасно: буквально через минуту использования я почувствовал напряжение в глазах, тошноту, головокружение, головные боли и т.д. В общем, полный набор человека, чувствительного к ШИМ. Я никогда не испытывал такой сильной и продолжительной боли. (Симптомы сохранялись в течение 4 часов после прекращения использования телефона). Даже с планшетом такого не было (вот почему я до сих пор пользуюсь Samsung Galaxy Tab S8 из-за его TFT-экрана). Я прошу Samsung, наконец, обратить внимание на проблему, потому что я физически не могу пользоваться современными устройствами и не хочу переходить на iPhone или Xiaomi. Сделайте уже что-нибудь с этим. Моему телефону уже 6 лет, и я просто физически не могу его поменять, даже с учётом того, что у меня есть деньги на покупку нового телефона. Слава Богу, я смог вернуть свой Galaxy S25 Ultra, но за 1,550 евро Samsung мог бы что-нибудь и сделать с ШИМ'ом, вместо того чтобы удалять Bluetooth из S-Pen. 

Я пишу на всех языках, которые знаю, чтобы этот пост увидели как можно больше людей.

 

CZ 

Dobrý den. Chci napsat ještě jednou, aby Samsung konečně slyšel lidi a udělal něco s PWM v jejich zařízeních.

Celý život používám Samsung (tablet, hodinky, sluchátka, powerbanku, telefon. To vše od Samsungu). Bohužel můj Galaxy Note 10 Plus sloužil svůj čas a nastal čas, abych změnil telefon. Koupil jsem si Samsung Galaxy S25 Ultra a je to prostě špatně: doslova po minutě používání jsem cítil napětí v očích, nevolnost, závratě, bolesti hlavy atd. celkově je celá sada osoby citlivé na PWM. Nikdy jsem nezažil tak silnou a dlouhotrvající bolest. (Příznaky přetrvávaly 4 hodiny po ukončení používání telefonu). Ani s tabletem to nebylo (proto stále používám Samsung Galaxy Tab S8 díky jeho TFT obrazovce). Žádám Samsung, aby konečně věnoval pozornost problému, protože nemohu fyzicky používat moderní telefonů a nechci přejít na iPhone nebo Xiaomi. Už s tím něco udělejte. Můj telefon je 6 let starý a nemůžu fyzickykoupit nový, i když mám peníze na nákup nového telefonu. jsem mohl vrátit svůj Galaxy S25 Ultra, ale za 1 550 eur by Samsung mohl s PWM něco udělat, místo aby odstranil Bluetooth z S-Pen. 

Píšu ve všech jazycích, které znám, aby tento příspěvek vidělo co nejvíce lidí. (Omlouvám se za špatnou češtinu. Neznám ho tak dobře, ale snažil jsem se, jak to šlo.)

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19 REPLIES 19
johnz237
GrandMaster
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Hi! Welcome to the Samsung Members community.

It's very sad to hear about your struggles. In terms of your issues with PWM, I'm unsure what to personally suggest, but it sounds awful.

Thanks for sharing on Samsung Members! I would also suggest contacting Samsung directly about this issue, as these forums are made for the community (customers).

*Note that other brands, such as Apple, also use the same PWM screens. It may be worth speaking to a medical professional and discussing what your options are.
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Piper123
Samsung Members Star ★
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Hey there and welcome to the Samsung UK and EU Community Customer to Customer Forum

I'm sorry to hear of your issues. But asking Samsung to redesign their devices that sell in their millions because you have an issue is a non starter.

As you have PWM issues with the screen, could you not get a privacy screen cover on it to reduce the issue you are facing?

Personally I find the new screen brilliant and so do so many others hence you are unlikely to gain any traction here on this one I'm afraid.
S24 Ultra
Members_mOP27Qz
Journeyman
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I did contact ophthalmologist and neurologist. I am completely healthy. Moreover, I have no problems with Apple (My GF uses one (15 pro max)) devices and my old phone, so I'm 99% sure that's on PWM from Samsung. 

Piper123
Samsung Members Star ★
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That being said, suggest you go to Samsung Members App, Support, Feedback and let the developers know so they can add it to their lists of wants. 🙏
S24 Ultra
Members_mOP27Qz
Journeyman
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Thank you for help. I will do go to the support and Samsung Members App if it helps to draw more attention to the issue.

moe192
Voyager
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Only you have the issue with the device no one else... dont buy the s25ultra if you have issues with it. It's not that hard is it...😂
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Piper123
Samsung Members Star ★
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Manage your expectations.

Samsung are aiming to sell almost 40 million of these devices. An issue affecting you and maybe a handful of others won't result in change..
S24 Ultra
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johnz237
GrandMaster
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That's way too harsh. This sounds incredibly frustrating for them. They bought the S25U but had to return it, which sucks. They like Samsung but physically can't use them. It may not be a realistic change, but it's still important to share their experiences.
johnz237
GrandMaster
Options
Hi! I hope you the best in finding what works for you. Are there any protectors which have filters on them which make the screens easier to use?

An example of this is;
ZAGG InvisibleShield Glass XTR4 Tempered Glass Screen Protector
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