Moisture detection

[Leedh1985]

I know this has probably been asked before but thought it's worth a shot still.

Me and my wife got an S25 plus each the day they came out via the Samsung website. 

Since day one my wife had had the kositire detection notification and unable to use a cable to charge. We had to but a wireless charger. 

I called Samsung and we discussed the possibility of them sending me a new phone, transferring the data and then sending the faulty phone back. This was agreed to but after 3 weeks I had no new phone. 

I called back and was told that's not the procedure and now I'm past the 14 days so the only option is repair. Unfortunately this means my wife being without her phone for up to 10 days and as she uses it for work it's unfortunately a no go. 

I complained as I was 100% told that a new one can be sent out first. 

Since then I've had numerous emails, calls and no resolution accept a repair. 

I've even been told that a Manager (who never exist when I call) has listened to the recording of my call and I was never told about a new phone being sent. This is a lie as I remember the call perfectly. 

I've requested the call myself and after a month have finally had it emailed to me, coincidentally only half the call came through with the 2nd half where we dicuss the new phone mysteriously missing! Still asking for his, it's been 3 months since my first call!!

Sorry, long story! But would anyone know how to just turn the notification of moisture off? Happy to use the wireless charger, just the constant notification is very annoying. 

Thanks.... If you've read this far! 😂

[rileylovetech]

Change charger or get someone to fix the charger input

[Leedh1985]

Thank you.

Unfortunately, we've tried a million chargers, but the notification pops up throughout the day even when not on charge. So just seeing if there is a way of turning this off.

Best quote I've had so far for same day repair is £180 which is excessive considering it's under warranty and what Samsung have already told me.

[Fiona26]

Try to clear USB Cache see if that fixes the notice. To clear the USB cache on a Samsung Galaxy S25, navigate to Settings > Apps > Filter and sort icon (three dots) > Show system apps > OK > USB Settings > Storage > Clear cache. This will remove temporary data related to USB connections, potentially resolving issues like charging problems.

Unfortunately samsung will not send a new device before recieving the first one. Not good service being told opposite. You could try sending feed back within the members app under support incase it is software glitch. If the clearing the cache and no updates solve, may need to do the repair.

[Leedh1985]

Thank you Fiona. Hopefully they find the missing part of my call soon so I can argue what I was initially told.

We have tried clearing the cache when I first called but unfortunately never worked.

[rileylovetech]

Have you got warranty on the phone

[Leedh1985]

Yes, only bought in January when it was released. So Samsung do offer repair, but would leave us without a phone for up to 10 days which is required for work. Might end up being out only option though

[rileylovetech]

If has warranty go to Samsung and replace it where did you get it from

[Leedh1985]

They only offer a repair how apparently, no exchange. Bought it from Samsung shop online.

[rileylovetech]

Tech brands for you if you have warranty get repair for free