Bought Samsung S25 from Samsung shop with contract for £10 per month. UK. BUT sim not activated after 15 days

[Members_52YKyyx]

 I am in the UK.

I bought a new Samsung S25 from the samsung shop here in the UK complete with a SIM contract on 3 for £10 per month. I collected the phone 15 days ago from my local Samsung shop. It came complete with a SIM card. But the SIM card is not working.

I have contacted Samsung several times and the matter has not been resolved.

Can anyone please help?

I am a very disappointed customer.

Sub question: if I go to my samsung account on the app it shows as "preparing dispatch". BUT that is wrong. I already have the phone.

[TheDenny]

Request a E Sim.

This way you will instantly be on your chosen network.

Please contact your network provider

[katrina87]

contact your network provider. They might have to give you a new sim

I remember when the s22plus came out i put my sim into it and it wiped all contacts from my fone had to get a new sim card

[ZeroManYT]

Can I just ask why buy it from a phone provider u pay so much for nothing in return id highly recommend smarty as service provider 80gb for £10 p/m

[s25hhh]

What happened in the end? Ive got the same problem and now asking to return phone and buds

[Members_52YKyyx]

Hello, s25hhh. I still haven't got it resolved. Though I did get an email saying that "your sim has been activated". Which is hopefully a step in the right direction. However, SIM not yet working.

Best wishes and good luck