Banking apps not working on 25 ultra

[sarbear]

Hi, received my 25 ultra yesterday. Tried to get my HSBC UK banking app. I have spoke to a call agent who said its something to do with my security settings? Any idea please? 

[MorningBlunt · Accepted solution]

It's the authenticator app that is the issue. Uninstall that and try again.

Then try reinstall authenticator.

[sarbear]

Thank you sssssooooo much, am in. Thanks you 🙏

[MJ6862]

Metro bank app isn't working. The task bar at the bottom overlays the bottom task bar on the app; even after fiddling to tap behind it to accept t&cs and pin entries etc. Telephoned Metro who told me to uninstall and install which I did with the agent on the phone. Also adjustedscreen resolution and font sizing without it resolving.

[Safenade]

Hi MB

I'm having a similar issue with the Ubank app. Once I get passed the passkey login it bugs out to white screens. 

What do you mean by the authenticator app sorry? Microsoft authenticator?

Thanks

[MorningBlunt]

Have you got a separate app that logs you in?

[S25 ultra1]

I am having similar issue. My credit cards/ merchant apps  will not allow me to sign in.

[Mezza666]

Can't get facial recognition on Lloyds banking app with S25. Does it allow you to? Tried looking at settings and in the actual banking app but can't find anything 😒

[davehorne]

Here in the Netherlands, my bank app realized I was using a new phone and I was forced to use NFC to read my passport to prove who I am.   Once I did that, the app worked as it always does.

[-Robot-]

So here my update, it turns out it was my fault. I had a replacement card sent to me as the mag stripe got worn but never updated on my wallet and it worked fine. When I transferred it and tries to add back and put new cvv code in it failed. Just deleted old card, added new card with new cvv and it worked fine

[-Robot-]

Just call them up and have then remove it from your account as tied to previous phone. Then log back in and add new security device, that should work