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Banking apps not working on 25 ultra

(Topic created on: 02-02-2025 04:58 PM)
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sarbear
Explorer
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Hi, received my 25 ultra yesterday. Tried to get my HSBC UK banking app. I have spoke to a call agent who said its something to do with my security settings? Any idea please? 
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1 Solution


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Solution
MorningBlunt
Troubleshooter
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It's the authenticator app that is the issue. Uninstall that and try again.

Then try reinstall authenticator.

MB

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20 REPLIES 20
Markbuk1963
Student
Options
Got my Lloyds App working fine but Barclaycard app says its unable to work on this device
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Sophirca
Journeyman
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I dont know why yours did not work but i managed to transfer all my banks in the new phone including hsbc
sarbear
Explorer
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Yeah my Monza is all so working ok.
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robobob
Pathfinder
Options
My Nationwide and Natwest are both working fine
-Robot-
Samsung Members Star ★
Options
Mu hsbc app worked fine, i do need to call them tomorrow to get card in to Google wallet as it fails, but credit card was fine

I normally post to remind everyone to disconnect your phone as the security device as it can be a pain but was pretty smooth this time. Disconnect phone as security device from old phone, login to new phone and add security device back
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sarbear
Explorer
Options
How don't go about doing that, please?
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MorningBlunt
Troubleshooter
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What happens when you try to open the app?

MB
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Joeeye
GrandMaster
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My Barclays banking works fine on the S25 Ultra. I just transfered access as usual.
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sarbear
Explorer
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This is what I keep getting. 20250202_182316_1000005655_1738520599.jpg
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