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25 Ultra notifications not waking screen or popping up when received

(Topic created on: 16-02-2025 07:25 PM)
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NickEnvy
Journeyman
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It seems like there is a software issue.  I've adjusted all settings and when my phone screen is off, notifications don't wake up the screen.  Regardless if the phone screen is off or I'm using it, notifications don't pop up.  Any solutions or is this a patch fix to come?

8 REPLIES 8
johnz237
Legend
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Hi! Welcome to the samsung members community!

Settings > Lock screen and AOD > Always On Display > Toggle this on > When to show > For new notifications. This will activate the Always On Display, and leave the notification icons visible until you unlock the device

https://eu.community.samsung.com/t5/galaxy-s24-series/notifications-not-waking-up-phone/td-p/1095446...
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johnz237
Legend
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May also help worth changing lock screen notifications to cards1739734109084.jpg
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NickEnvy
Journeyman
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Enabling the, for new notifications setting from tap, fixed the pop ups for when the screen is on and unlocked, but not when the screen is off and locked.  The screen will turn on now when it's locked but not display the new notification unless I click the power button.

Dinkle
Journeyman
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I'm having the same issue, but it seems to be a one UI7 thing. You used to be able to tap on the app icons when customising the wallpaper, but the function is not there. Hopefully it will be sorted in a future update
BandOfBrothers
Samsung Members Star ★★
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Mine come through momentarily as a pop up at the top of the display and I hear my message tone @NickEnvy 


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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S25ultra1
Student
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That's the only way as of now. Even I was facing the same issue and resolved it by this method only.

 

There are many more such issues. Like secure folder issue. Creates 2 apps. One secure other not. Like why?? Just put a lock on that app. Simple.

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S25ultra1
Student
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These notifications are also grouped in a ways that you only see 1 notification till you expand it.