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X (Twitter) Video Playback Errors on Samsung S24 Plus - HELP!

(Topic created on: 25-08-2024 09:05 PM)
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Jimbot
Journeyman
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Hi everyone,
I recently upgraded to the Samsung S24 Plus, and I'm experiencing persistent video playback errors within the X (Twitter) app. The issue started immediately after switching to the new phone, and it's incredibly frustrating.
Here's what I've already tried:
 * Basic Troubleshooting:
 * Checked internet connection
 * Cleared app cache
 * Updated the app
 * Reinstalled the app
 * Restarted the phone
 * Checked for system updates
 * Reported the issue to X support
 * S24 Plus Specific:
 * Checked app permissions
 * Disabled battery optimization for X
 * Closed background apps
 * Cleared system cache (if applicable to my model)
 
Unfortunately, none of these steps have resolved the issue. The videos will play for a short time, then I get a playback error and have to close and reopen the app.
Has anyone else encountered this problem on their S24 Plus? Are there any other troubleshooting steps I could try or potential solutions?
Any help or advice would be greatly appreciated!
Thanks in advance!
20 REPLIES 20
GoanGeek
Samsung Members Star ★
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Hi

*Check app permissions
* Have you got data saver ON?
* You could try resetting your settings only under Reset
* You might have upset Elon.
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Jimbot
Journeyman
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Thanks very much for replying. I checked app permissions. Allowed everything still same issue. Where is data saver? In mobile data, if so it's not on. It's Been a issue since day 1 getting new phone. If I do reset it. Does that mean I have to sign in again for everything
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GoanGeek
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Just reset the settings only.

You will have to set your WiFi, wallpaper and stuff etc again but won't affect other stuff.

Also if you had done a smart switch transfer that could be an issue as well.

I personally never recover apps and settings. When setting up a new phone.
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Jimbot
Journeyman
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I did a smart transfer. I did uninstall and delete x and directly install it from playstore on my s24 plus. I checked and defo not got data saver on. Also could you please tell me what permissions is allowed for x that you have set. I really appreciate the help
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Jimbot
Journeyman
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I thought that would of been the issue at first due to smart transfer . that's why I deleted it and re installed. Also every other app works fine.
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Jimbot
Journeyman
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It's sooo frustrating haha now I have had new phone for 2 months. I love the phone apart from this issue lol
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GoanGeek
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Could be the photos and video1724617577843.jpg
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Jimbot
Journeyman
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I have set the permissions to exactly like yours thank you. It's so weird. I use smart transfer with every mobile I get and always had no problems
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GoanGeek
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So is your problem solved now🤔
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