16-06-2024 08:46 AM
I've been using my Samsung Galaxy S24 for approximately 2 weeks with no issues.
However, recently, I've encountered a problem: on the YouTube app when I am listening to music, sometimes a weird pop-like sound is heard from the speaker.
This issue occurs regardless of the video and seems to be exclusive to the YouTube app.
Any help?
Thanks
16-06-2024 09:48 AM
@1BCS1: Have you noticed if the issue occurs on all videos, or just certain ones? If you have access to a set of Bluetooth headphones, or a speaker, does the issue persist when playing YouTube media through them?
To troubleshoot the issue, please head to Settings > Apps > YouTube > Force stop > Storage > Clear cache. Also, head to the Google Play Store > Tap your profile in the top right > Manage apps and device > Updates, and check for any available updates for YouTube which might address the issue. I also recommend pressing and holding the Side button and hitting Restart to resolve any temporary software issues.
10-07-2024 07:48 PM
At least to this moment, it just happens in certain ones. Yes, I have tried with Bluetooth headphones, still the same.
"I also recommend pressing and holding the Side button and hitting Restart to resolve any temporary software issues." I'm sorry, but my side button doesn't do that(maybe I need to configure it to do so)
10-07-2024 08:34 PM
That's unusual, @1BCS1 - especially as you mentioned that it only happens on YouTube. I'm not sure whether you have followed the other steps @AndrewL suggested.
Have you tried clearing the YouTube app cache and have you also ensured you're using the most up-to-date version of the app:
https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/