Speaker volume too loud even at minimum – uncomfortable listening experience on Galaxy S24 FE

[mely-djissao-en]

Hello,

I'm not usually active on forums (apologies if this is the wrong section), but I wanted to report a very frustrating issue I'm having with my Samsung Galaxy S24 FE: the speaker volume is far too loud, even when set to the lowest level. This creates real discomfort, especially with high-pitched sounds—but not only those. In a quiet environment, it's often unpleasant to listen to anything, even at the lowest possible volume.
Before posting this message, I tried several things in an attempt to improve the situation, but without success:
• I installed third-party apps meant to limit volume, but the audio discomfort persists, even when the sound is supposed to be very low.
• I enabled the 85 dB volume limit in the system settings, but it made no noticeable difference.
• I tested all the built-in equalizer profiles, including the “Soft” mode, but none offered a balanced enough output to avoid harsh peaks. I even tried customizing the equalizer manually.
(See screenshot:)

 

• I installed and configured Samsung SoundAssistant from the Galaxy Store. I enabled the fine volume steps option (1-step volume adjustment instead of the default 10-step), hoping for more precise control. Unfortunately, the issue remains: either the volume is too low to hear anything, or the next step up is already too loud. In short, it’s really hard to find a comfortable middle ground.
• I also recently activated the “Normalize Volume” setting, which is supposed to level out sudden volume spikes. I’ve just started using it, so I’m still observing how effective it is.
For context: I’m not new to Samsung phones. I previously owned a Galaxy S9, A52, and S21—none of them had this kind of volume or sound-related issue. This is something new and clearly unusual for me with a Samsung device.
I chose the Galaxy S24 FE with confidence, expecting a high-quality smartphone, but this audio issue really ruins the multimedia experience.
I would like to know:
• Is this a known issue with the S24 FE?
• Is there a software fix planned?
• Are there alternative solutions I might have missed?
Thank you in advance for any help or insight.

Android version: 15
One UI version: 7.0

[arianwen27]

I have a feeling you're adjusting the wrong sound level, as this isn't a known issue. Settings, sounds and vibrations, volume, adjust the volume control that is probably maxed out or the one that is linked to the type of sounds you hear

[johnz237]

Click volume button- click the 3 dots- slide down media. Same issue? I also have a feeling youre adjusting wrong button...as the volume can pretty much go silent.

[mely-djissao-en]

Hello, thank you for your replies.

Actually, adjusting the media volume was the very first thing I did, and it's already set to almost the minimum.

The problem is that the sound feels extremely harsh — almost painful to the ears. While I'm not entirely certain, it seems like high-pitched sounds in particular are very uncomfortable.

That’s why I tried everything I mentioned in my previous message. And of course, the first thing I did was lower the volume as much as possible.

I even used the Sound Assistant app to be able to fine-tune the volume more precisely, adjusting it step by step.

[johnz237]

At this point- it either suggest hearing issues or a malfunctioning speaker- is the speaker free from debris? May be worth contacting samsung directly

[mely-djissao-en]

Thank you for your thoughtful response. As for hearing issues, I don’t think that’s the case, because I’ve had several phones, as I mentioned in my previous message, and I’ve never experienced this kind of auditory discomfort. I really feel like this phone has a slightly harsh or aggressive sound texture. Also, the phone is brand new and the speakers are completely clean.

I think I’ll go ahead and contact Samsung — I bought the phone less than two months ago. Do you have any recommendations on the best way to reach out to them? I have to admit, the issue is quite baffling.

[johnz237]

https://www.samsung.com/uk/support/

Yes! It is quite odd to be so harsh!

Have you tested any display models in a retail store to see if this is phone-specific?

[mely-djissao-en]

Actually, I had never seen the phone in person before — I saw that it was on sale on Samsung’s official website, and that with a trade-in (regardless of the model), there was a €150 discount, so I found it appealing.

Unfortunately, I don’t have access to any display models, but that could indeed be a good idea.

To be honest, my goal in coming to this forum was to see if anyone else had experienced the same issue. Since I saw that the One UI 7 update introduced a feature to manage sudden loud sounds, I thought there might be a broader issue at play — but everything seems to suggest that’s not the case.

[johnz237]

Im on these forums daily (sad, I know 😂) but this is the first ive heard of such audio issues