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Trying to draw more attention to this scrolling issue

(Topic created on: 22-02-2024 09:44 PM)
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mmotti
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If the phone is left turned off for an extended period things seem OK for a little while (not sure if must coincidence). When it starts playing up, it does it really consistently and becomes impossible to use. Infuriating. 

Second device with this issue; this is my replacement. 

In this example it misinterpreted a swipe as a touch twice consecutively and misclicked into something. There were many more examples that followed after this but I'm trying to keep the video as short as possible.

Sometimes it doesn't register swipes at all.
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21 REPLIES 21
mmotti
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No screen protector at all and currently no case to rule everything out.
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davehorne
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Have you  tried ... Settings / Device care / Diagnostics? 

Watch4 Classic
Galaxy S25 Ultra / 1T / Microsoft Launcher / Spigen Liquid Air case / Samsung Silicone case
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mmotti
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Touch diagnostics all fine. The phone is typically fine with touching and dragging without letting go. The issue comes when you're trying to do multiple consecutive swipes.

Or at least that's the case for me.
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Juli3n
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Could it be your fingers being moist a bit and making it think you haven't lifted your finger yet?
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Juli3n
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It's weird for getting 2 devices with the exact same problem, the odds of being coincidence are quite low I would say.
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mmotti
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I don't believe this to be the case sadly
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Juli3n
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Have you try with someone else? Or another device like in a Samsung store?
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mmotti
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Haven't had anyone else try on this device but I do have an iPhone 15 Pro Max where I have no issues with scrolling. Same with my Pixel 7 Pro I had previously. Never had any issues with scrolling until this phone
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Juli3n
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Yea it's weird indeed, but they are different devices (although I would imagine should pretty much do the same thing) so maybe still worth ruling this out .
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mmotti
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I’ve given up with the S24 Ultra and sticking with the iPhone 15 Pro Max. Scrolling has been awful today and the iPhone has 0 issues with scrolling for me (as with every single other phone I’ve owned). Time for a refund.

Such a shame as I love the phone / OneUI otherwise and much prefer Android to iOS.

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