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THERE IS NO FIX FOR S24 ULTRA DISPLAY. IT'S HOW IT'S INTENDED TO BE

(Topic created on: 01-02-2024 05:47 PM)
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X9ASM
Explorer
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Just spoke to technical team.
And they have confrimed Samsung has intentionally made the display look washed out and less vibrant. 
So for everyone waiting for a software update / patch to fix this... There won't be one 

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Nemoh
Journeyman
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They removed the post lol 😑

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adamlee
Big Cheese
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Good luck getting Samsung to listen... S23 users have been trying to get status bar icons fixed since October. One UI 6 stopped the icons shifting slightly to prevent burn in. It's now February and the icons are still static. 🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬🤬
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Joeeye
Samsung Members Star ★
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It's understandable not everyone enjoys change, however this is Samsungs stance, so you have a choice to either accept it or refund your device.
Reylob
Samsung Members Star ★
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The quality of screen has been tested and it is proven to be very good hardware. The quality of the visuals are full of problems, that much is  clear. It is almost a certainty that a few of those issues will go with future software/firmware upgrades in the near future.

The natural/vivid mode does not seem to be implemented. I see no reason why this cannot be implemented via an update. Of course, Samsung could decide not to implemented it. If this is the case, then it is an indication that it will be the design for the S24 series and future generations.

For those who feel very strongly about it, returning the device and getting a full refund is a reasonable course of action. They can wait for the waters to calm down and see how this saga evolves. If they are happy with the future "solution(s)", waiting for future offers could provide an opportunity to get the device. There is also the option to go with a different brand and/or OS. I would not keep a phone that I am not happy with, despite all the offers that came with the phone.

I personally do not have a problem with a more natural colour representation. I do prefer it. Accepting the changes and enjoying the phone will not be a problem for users in similar position.

If you (pre) ordered a S24 series phone, then judge what the best solution for you is.

Technology enthusiast, but not related to any technological company.
Haytch
Helping Hand
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Samsung should give us an OPTION like how they did previously. Some people prefer natural, others prefer vivid. But it looks like they removed the option and now just forcing the natural profile.. I've always chosen the vivid option.

It's so simple. They REMOVED the option of having vivid and natural. Well actually the option is still there but there is no difference between them now. Before there were big differences.

So Samsung is forcing us to have the natural over vivid
Joeeye
Samsung Members Star ★
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There is a difference, but the changes are far more subtle. Personally I've always preferred vivid, however I'm not not too bothered by the toned down colours of the vivid option. In content where I feel it matters, camera photos and videos the S24 Ultra is clearly better or pretty much the same to me.
Reylob
Samsung Members Star ★
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@Haytch 

I do not think that they "remove" the option. I think it is a software bug. If they intended to, they would have removed it from the options. The real intentions will be clear soon enough.

I agree with you, the option should be given. I am in favour of more options, no fewer.

Is it a deal breaker for you?

Technology enthusiast, but not related to any technological company.
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Haytch
Helping Hand
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@Reylob if it's a software bug then that's fine because Samsung will fix it but if it was INTENDED to be natural AT ALL TIMES then that's Samsung forcing us to have what they want without us having an option to choose.

Some people prefer natural, others prefer vivid. Especially since the s10 plus the colours have been always vivid for many years and now they suddenly have toned the colours down. They need to realise we will notice immediately.

They need to give us the option . It's that simple. Natural for natural people and vivid for people who prefer vivid colours. It's that simple. Theyve always given us the option but now it seems like they just want us to have natural
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Dr-dre
Journeyman
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Same for me
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DanyAlv
Explorer
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Not what I hear, Samsung have acknowledged it and say it will fix it but come in guys, this is not a big issue is it? Is not that the phone is useless because of it.
https://www.sammobile.com/news/samsung-confirms-fixing-galaxy-s24-vivid-display-color-profile/
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