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Smart Tag 2 and S24 Ultra issues

(Topic created on: 25-01-2024 06:28 PM)
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Ribenamoustache
Explorer
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Hi all, my multiple smart tag 2 devices are not using the camera locator on my S24 Ultra. I've installed ARCore etc. Nothing. Worked fine on my S23 Ultra. What's going on? Any ideas, please? Done all the obvious stuff, cleared cache etc. Uninstalled ARCore updates and reinstalled. Still nothing. 

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GusB
Samsung Members Star ★
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Not good.,.. sorry folks1706996229823.jpg
**Photos IG: @slappa_da_tubs | Videos YT: @gusbandicoot **

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27 REPLIES 27
GusB
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I just tried it and the camera isn't engaging with mine either, just the arrows1706210015299.jpg
**Photos IG: @slappa_da_tubs | Videos YT: @gusbandicoot **
GoanGeek
Samsung Members Star ★
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Probably needs an update as one u 6.1 is still at baby steps.

Seems.like lots of things still need fixing and updating.

Please send feedback as it will help.
Follow Me, like my posts and Mark as Solution if I helped solve your Problems.
Ribenamoustache
Explorer
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Thanks for letting me know you're in the same boat. Seems crazy that it'd work flawlessly on my S23Ultra and not my S24Ultra. Hopefully it'll get fixed OTA
GusB
Samsung Members Star ★
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6.1 is new and we are the first to get it... But yes I agree that when you're spending a lot of hard earned, you want things to work!
**Photos IG: @slappa_da_tubs | Videos YT: @gusbandicoot **
Ribenamoustache
Explorer
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Yeah I'd understand if it was a third party device that was having compatibility issues but first party incompatibility is unacceptable
GusB
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I hear you. Hopefully they fix it soon.
**Photos IG: @slappa_da_tubs | Videos YT: @gusbandicoot **
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Nater Fernat
First Poster
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Yeah, I'm having the same issues with my S24 I hope they fix it soon 

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Solution
GusB
Samsung Members Star ★
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Not good.,.. sorry folks1706996229823.jpg
**Photos IG: @slappa_da_tubs | Videos YT: @gusbandicoot **
iajd7895
Journeyman
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Google ARCore just doesn't seem to work well with Samsung. That's unfortunate.

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