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Separate app sound not working S24+

(Topic created on: 20-08-2024 11:00 AM)
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Miro_I
Journeyman
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Hello,

I would like to get notification sounds from email client and messengers like Viber on the smartphone speaker while i am connected to my car's bluetooth.

I enabled Separate app sound, selected Yahoo Mail and Viber and selected Phone as bluetooth device. But notifications from Viber and Yahoo are not played on phone. I tried the opposite - enabled YouTube and sound to Bluetooth and still can not get sounds from the rest apps to the phone speaker. They all go to BT device.

Help please.

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18 REPLIES 18
Robin999
Samsung Members Star ★
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Hi, and welcome to the UK community

As expected. Try choosing a different device, i.e., different to your main device ( your phone).1724152103569_1724152103560_0.jpg
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Miro_I
Journeyman
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Screenshot_20240820_142321_Separate app sound.jpg

With the settings from screenshot i hear audio from Facebook videos in my bluetooth earbuds. So this suggestion is not working.

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Robin999
Samsung Members Star ★
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Thanks. Could you send this as feedback via your Samsung members app. Just head to the Support section and tap on Ask questions.
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Miro_I
Journeyman
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Sent.

Robin999
Samsung Members Star ★
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Thanks. Hopefully it's a simple fix. Works for me. However, I'm not choosing my phone as the Bluetooth device.
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Miro_I
Journeyman
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I wrote my issue in Samsung members app and then got message that i have to write the issue in the Chat section. Then a chat bot started a conversation and transferred me to a human support.

The answer is "When your phone is connected to a separate audio output, the sound from all sources is going to the connected output device"

Looks like nonsense or support low knowledge.

Robin999
Samsung Members Star ★
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Well, that's pretty much what I said. The separate app sound feature is designed to work that way. Maybe the feature is not what you need to use to achieve what you want.

Recap. You want to divert some app sounds to your separate Bluetooth device but still hear certain app sounds on your phone. Looks like this can't be done via the 'Separate app sound' feature.
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Miro_I
Journeyman
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In Separate app sound setting the Audio device options are Phone and Bluetooth device. What is the Phone supposed to do? When Phone is selected the selected apps should sound on the Phone. Did i understood it wrong?

Miro_I
Journeyman
Options

Whatever selection i do in separate app sound everything is heard on BT device.
If i select YouTube and BT i hear YouTube, Viber, Facebook, everything on BT.

If i select Facebook, Viber and select Phone as audio device again i hear YouTube, Viber, Facebook, everything on BT.

 

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