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samsung s24 ultra showing emergency calls only even though having full signal strength bar

(Topic created on: 20-09-2024 12:29 PM)
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Aurora_borealis
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good day,

i was using Samsung s21 ultra and recently exchanged for S24 ultra 2 days back. The issue started after few hours of inserting m old sim which was working fine in my old Samsung S21 ultra which is now only shoeing emergency calls only inspite of having full signal bar. I did try all the methods like restarting the phone, changing the sim card to other sim card tray, resetting the network connection but it works only for 1-2 hours and again its going back to Emergency call only mode. So i am looking for anyone facing the similar problem and any help which will resolve this issue. thank you. 

33 REPLIES 33
SudharsanSRT
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I still have the same issue now after the latest update 6.1.1 in my S23 Ultra. Restart doesn't work. I have done network reset as well still evey 2-hour I have turn off on airplane mode
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Aurora_borealis
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Yes dude. Having the same trouble. I hope it will resolve soon. Not sure how it's gonna work in long terms.
Aurora_borealis
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Sure we can do that.
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AndrewL
Moderator
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To begin with, please swipe up from your Home screen and head to Settings > Software update > Download and install, and check for any available updates for your S24. Now, head to Settings > Connections > Mobile networks > Access point names, and check to make sure that your network plan is registered here. If it isn't, tap the 3 dots in the top right > Reset to default, to see if this helps. Tap the Back button > Network operators > Select automatically, and make sure that this is toggled on. 

If the problem persists, power off your phone, remove the SIM card and give the gold contacts a rub with a dry, microfibre cloth, then re-insert it and power the device back on. When the phone has finished booting, check the top left corner of the lock screen, where your network details should be visible. 

To further troubleshoot the issue, please head to Settings > Connections > SIM manager, and make sure that your SIM is recognised, and toggled on. Also, you may wish to head to Settings > General management > Reset > Reset mobile network settings > Reset settings. If you continue to see the 'emergency calls only' notification, then please try your SIM card in another compatible phone, as this will help to determine if the problem lies with the phone, or your SIM/network provider. 

Freddie32
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Have tried all the above.
Still advising "Emergency calls only" only get signal when using wifi calling.
This has been my issue since the update in July '24
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Aurora_borealis
Explorer
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Hi AndrewL thanks for the instructions. I have brought this samsung 24 ultra just 5 days back. Having the issues since then. Have done all the above instructions and even changed my SIM to another mobile where no issues faced. But still facing the same issue in my s24 ultra. It's working fine but after few hours it's showing emergency calls only with full signal strength. Dnt know what else to do.
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Aurora_borealis
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And I have to restart the phone all the time to get back the signal.
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leez71
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I'm having the same issue here, tried everything possible. Even Samsung support didn't help unfortunately 😕.
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Members_BGAifmu
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I follow all the steps still I'm getting emergency call only
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Aurora_borealis
Explorer
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Hi. The only way helped is changing to 4g from 5g. After changing to 4g I am not facing any issues. But still not working properly with 5g. It's soo annoying but at least this 4g gives me some relief of not keep restarting the phone. Thank you for the suggestions
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