Samsung S24 Ultra doesn't want to charge.

[mieloncom]

I have a very serious problem with my phone. One side of the USB-C port stopped working completely after a drop of rain got in. The phone charges very slowly from the other side. I've tried all possible solutions, but the problem persists, as if the charging port is damaged..

Additionally, after the recent updates, Samsung removed the workaround for the moisture detection error. Previously, you could go to "All apps" and stop the USB application, but in One UI 6.1, this is no longer possible.!!!

I need my phone, but it turned out that a drop of water made this high-end phone behave like the worst knockoff from Aliexpress.

A year ago, I had my first S23 Ultra, which was defective with exactly the same problem.

[Tourbillon De La Vie]

Unlucky for the rain drop to hit the spot. And where did it fall? On the charging port? Use wireless charger and or change cable or charger 

[mieloncom]

I changed everything. The dried phone port is clean and free of dirt. Last year, after receiving the S23 Ultra, I had the exact same issue. A week later, it turned out that the charging port was damaged. The phone was replaced. I'm just surprised that raindrops can damage a device worth over £1000.

I bought a wireless charger because otherwise there's no way to charge it; it shows a USB short circuit. I am very unpleasantly surprised that the phone got damaged by raindrops, just like the worst knock-off from Aliexpress, not a branded top phone on the global market.

[AndrewL]

@mieloncom: It should still be possible to clear the cache and data of the USB settings by heading to Settings > Apps > Tap the 3 lines to the right of 'Your apps' > Show system apps (toggle this on) > OK > USBSettings > Force stop > Storage > Clear cache > Clear data. I also recommend restarting your phone following these steps to resolve any potential software issues. 

If the issue persists, head to the Samsung Members app > Support > Phone diagnostics > Cable charging, and follow the on-screen instructions. Does this return an 'Action required' notification in the summary at the end of the test? 

If you have access to a home computer, please try connecting your S24 Ultra via USB to see if you're able to establish a charge. If the problem persists with multiple chargers, then please reach out to our Support Team by heading to samsung.com > Scroll to the bottom of the page > Contact us, and an advisor will be able to arrange for the phone to be inspected and repaired by an authorised engineer. I apologise for any inconvenience this may cause you. 

[mieloncom]

I have checked all the steps and have already scheduled the door-to-door Samsung repair service, with the earliest available date being August 1st. Currently, the phone charges slowly on one side of the USB-C port. I am in the process of backing up nearly 250 GB of data.

I hope the service will consider this a defect and not charge me because the phone does not have a single scratch. I take good care of it, and it is essential for my project work.

[NHPIXELSPHOTOGRAPHY]

Was this after a recent software update?

[mieloncom]

Today, a service technician from Likewize arrived and determined that a defect in the Samsung phone can easily be damaged by a drop of rain if it gets into the charging port. The phone currently has a new charging port and is working correctly. Despite this, the technician scheduled another visit for August 9th because he observed that the phone is malfunctioning.

This is a huge surprise since the Samsung S24 Ultra can be damaged by contact with liquid, so be careful with your phones.

[mieloncom]

Today, a service technician from Likewize arrived and determined that a defect in the Samsung phone can easily be damaged by a drop of rain if it gets into the charging port. The phone currently has a new charging port and is working correctly. Despite this, the technician scheduled another visit for August 9th because he observed that the phone is malfunctioning.

This is a huge surprise since the Samsung S24 Ultra can be damaged by contact with liquid, so be careful with your phones.

[mieloncom]

Unfortunately, the phone went back to slow charging 3 days after replacing the port, so I decided to replace the device and make a claim on the insurance.
The charging port on the S24 Ultra is a failure! If Samsung continues in this direction with future models, the device's flaw could cause a wave of dissatisfaction.

[mieloncom]

The phone has been replaced, and all the problems have been resolved. Nonetheless, Samsung should consider this case for further research, as the device was damaged by a tiny amount of water. Therefore, I believe the water resistance feature completely failed in this instance.

I hope the S25 Ultra will be better protected. For now, I need to be cautious and avoid using my phone freely in the rain.

Best regards.