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Widespread Charging Issue After Update

(Topic created on: 4 weeks ago)
479 Views
ezkiel
Journeyman
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After an update last night, my ATT Samsung S24+ (SM-S926U) lost the ability to charge using most charging cables. I tried using half a dozen different chargers and cables, and I was finally able to locate one (an amazon basics USB-C to USB-C cable) that charged, albeit at a very low rate. With this cable, it took almost three hours to fully charge the phone.

I've tried all of the usual troubleshooting steps, and in my research online it seems like this is a fairly widespread issue. Has anyone resolved this or heard a definitive response from Samsung?

7 REPLIES 7
Tourbillon De La Vie
Samsung Members Star ★
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Contact Samsung support in US. You are in UK forum 

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Members_nKBlAao
Student
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Exactly the same. No more fast charging, too slow charging...if you are lucky because not all cables seems to be working... needs to restart it a couple of times to manage to charge it. All this after UI 7 update.  Many people are facing the same and not a single official announcement that it will be solved...  samsung galaxy s24 ultra which is not so ultra anymore...

Tourbillon De La Vie
Samsung Members Star ★
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If using original or proven good quality cables and chargers and still having issue charging contact Samsung support via Members app and let them deal with it

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Members_RIgMBDx
Journeyman
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Same issue here, phone won't charge if powered on, if powered off charges really slowly, PC no longer see's phone as being connected via the same cable that sees every other device.  Have tried multiple chargers & cables all with same result. Trying a factory reset now but what a PITA. 

chirpa
First Poster
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Same issue here. Managed to charge very slowly with wireless charger
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Azzaaaaaaa
Explorer
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Same here with an s24 ultra now stuck on Wireless charging for over a month, no comment from Samsung other than we will look into it
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Members_nf86c5M
Student
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he is asking a generic question, awful answer

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