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S24 Ultra battery information

(Topic created on: 3 weeks ago)
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Reylob
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I got a S24 Ultra that I got from Samsung. It is fully updated. However when I go to:

Settings -> Device care -> Battery -> Battery information

It only shows three items. How do we set the extended battery information?

 

Battery InfoBattery Info

 

The extended battery information is shown on this thread.

https://eu.community.samsung.com/t5/galaxy-s24-series/1-year-later/m-p/12711837#M65019


Technology enthusiast, but not related to any technological company.
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Joeeye
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I don't believe all S24 devices have this information as this was really more recently implemented in the S25 series and even then, not all have this information. I believe if you have access to it, it'll eventually show with a future update (if it hasn't by now) and if it doesn't, it simply lacks that data.
Sonora
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They said (I don't know who) that's battery health is region depending,  but imo that is absurd and for me is much more proof that Samsung is selling used phones as new and doesn't want users to know about it. You know- much much much many people in US, UK, Germany, France return phones within 14 days of purchase. What does Samsung do with these phones? They sell them in another region ((and to whom Samsung is now deliberately denying this information).

Let's say- I bought phone 14th march, and battery health shows that the phone is activated 12th January. Samsung don't want you know that, is that so?

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Joeeye
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That's very conspiratorial and completely baseless. It's more likely to be a technical issue which arises from different battery suppliers, technical specs and other specifics which isn't a broadly simple thing to implement. Since it's a relatively new implementation which has only been opened up by Google in Android 14, I see nothing that would indicate anything suspect or unscrupulous. If they needed such shenanigans, they wouldn't even bother showing you anything at all.
Sonora
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My phone is made in Vietnam, as are most, if not all, mobile phones for Europe. So the batteries should be the same

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Joeeye
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No they shouldn't and that's not how supply chains work. Just because something is assembled in a region, that doesn't mean all the components are sourced from one specific factory or even in the same region. Samsung likely deal with multiple battery suppliers and even within those same suppliers, not all batteries are identical specifications, even for the same model phone or device.
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Sonora
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So, Samsung does not adhere to the uniformity of quality for its products, because what you described would then also be the answer why someone's battery lasts 3 days with intensive use and has fewer cycles in one year, while at the same time with another user the battery does not even last a full day from the beginning, regardless of use, regardless of mobile operator, regardless of Wi-Fi

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Joeeye
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You're generalising, but there are industry standards that all battery suppliers must adhere to.

Whilst Samsung can't guarantee identical uniformity with batteries, they do quote you typical capacity standards which is shown on the battery as well as in software.

To put it into perspective, this isn't a Samsung only situation. Most if not all electronics are manufactured this way depending on the products popularity and global market share.
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Sonora
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The European Union is introducing new rules for smartphones that will come into effect on June 20, 2025, aimed at extending the life of devices and making them easier to repair. The new rules apply to smartphones, tablets, classic mobile phones (so-called 'feature phones') and cordless phones

 

 Currently, many users change mobile phones every 2-3 years, although the devices often still work well. The most common reasons are the termination of software updates or a worse battery. The new EU Ecodesign Regulation should change that. According to the new rules, batteries must retain at least 80 percent of their capacity after 800 charges. Also, batteries will be easier to replace, and devices will have to be more durable - more resistant to falls, scratches and moisture.

 

 In addition, devices will have to receive security and software updates for longer, and the EU energy label, known from washing machines and refrigerators, is also coming to mobile phones.

 

 The label will contain information on:

 

•energy efficiency

•repairability

•battery life

•device durability

Consumers will be able to find all this information in the official EU EPREL database. The aim of these measures is to reduce electronic waste, encourage sustainability and allow users to use their devices for longer without losing functionality.

 

Better repairability ('Right to repair')

Manufacturers will be obliged to ensure the availability of spare parts – such as batteries or screens – for seven years after the product has been discontinued. During the first five years, the delivery of these parts must not take longer than five working days, and in the last two years no longer than ten working days.

 

Manufacturers must also publish price lists of spare parts and repair instructions. Products should be able to be disassembled and repaired even by laypeople – ordinary household tools should be sufficient for this or the necessary special tools should be supplied. Some smartphones, such as the HMD Skyline or Fairphone 5, already meet these requirements.

 

 Longer software updates

Smartphones and tablets that are just coming to the European market will have to receive free operating system updates for at least five years in the future, counting from the day the product was withdrawn from the market.

Until now, many Android device manufacturers only offered support for around two years. This made the devices a security risk due to the lack of updates, even though they were technically still fully functional. Apple sets a good example in this regard with its long iOS update cycles. Samsung and Google are also now supporting their models for much longer.

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Sonora
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Samsung is OBLIGED to provide battery health information after 20 June 2025 to EVERYONE in the EU.

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