Samsung pay

[dyari]

Hello

When I open samsung pay. It says it's not supported on your phone.

In fact I have 24 ultra.

Any advice?

[Piper123]

Hey there and welcome to the Samsung UK and EU Community Forum

Are you based in the UK and where did you get your device from?

This normally occurs if your device is out of its designated region. I.E. you are in the UK but the device is from USA or India for example.

[dyari]

Thanks for your answer.
Actually, I bought it in IRAQ, but now I live in the UK.
Is there any solution?

[Gedjones]

Yes you can change the regional software of your phone to UK.
The problem is you will also lose some features.
In the UK the call recording will be removed.
Also to use Samsung pay for your credit/debit cards you have to have or open a Resolute bank account.
Because of this I use Google wallet instead.
I don't want an account with Resolute.
Obviously Samsung are on commission.
To change your phones region to UK see this YouTube link https://youtu.be/NdwS3Myt2lw?feature=shared
Then change your Gmail region to UK.
See this YouTube link https://youtu.be/MAPHyNX6_p0?feature=shared

[Fiona26]

You could always use Google wallet instead.

[BandOfBrothers]

Hi @dyari  👋 

Unfortunately in some instances if a phone was purchased in another region i.e in your case Iraq, to be then used in the UK,  then some functions and features may not be available. 

For example I imported a Samsung Note²⁰ from Hong Kong into the UK, and Samsung pay didn't work either. 

You cannot get this to work via any settings in your phone. 

Also Samsung Uk wouldn't be able to help support the phone if a technical issue happened meaning the phone needed repairing. 

It's a few of the caveats of buying a phone and then using it in a region it wasn't launched to be used in. 

If i can be of any further help please don't hesitate to ask  😎 

[Kayumangebrown]

I switch my from S23U to Flip6 and im having the same issue.

If samsung pay doent support international version, then dont, allowed your phone to be sold outside its distributed region..