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Galaxy samsung S24 ultra will not start properly after UI 7 update

(Topic created on: 4 weeks ago)
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Members_V3cgtYR
Student
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Hi. My S24U will not start after properly after I installed the ui 7 update. It will enter the welcome screen and then allows me to go to the next screen, with the new features displayed. When pressing next. I get a black screen with the Android character hanging down on the top left. Has anyone had a similar issue? Thanks

13 REPLIES 13
Members_V3cgtYR
Student
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TechnoSteve
Voyager
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If nothing works, you can try a hard reset, its something to do with the volume and power buttons, in sequence. You might wanna Google it, i haven't used it in ages. Good luck 🤞🏾💯
Daz73r
Troubleshooter
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Turn off the device: Power off the Samsung Galaxy S24 Ultra. 

Enter Recovery Mode: Press and hold the Volume Up and Side (Power) buttons simultaneously until the Android Recovery screen appears. 

Navigate the menu: Use the Volume buttons to navigate to "Wipe data / factory reset" and then press the Side (Power) button to select it. 

Confirm the reset: Choose "Factory data reset" and confirm with the Side (Power) button. 

Wait for completion: The device will wipe the data and then restart. 

TechnoSteve
Voyager
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Thanks Daz, ain't done that in ages, glad you looked at the post 🙏🏾💯
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ElnazHM
First Poster
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I had the same issue. Turn off wifi on your phone and try to restart it again.

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kapptaink
First Poster
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Go to setting and do a search for "restart my phone" or go to Advanced Feature. Click on Side Button and change Long Press to Power off Menu.

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Leon259
Student
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Same problem with my s24, how did you fix? I don't want to do factory reset, is there any solution with factory reset? Please help me 

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Members_pUT9NhS
First Poster
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I also have the same issue and i prefer to not factory reset, is there any other solution ? 

Leon259
Student
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Mine is working now, TURN OFF your phone and then go to the place that there is no wifi connection then TURN ON your phone.