return unsuccessful

[Shanav]

I recently returned a samsung s24 ultra 256 GB unlocked phone bought from samsung official website, and I got an email from Samsung saying return unsuccessful as we received an empty box. I had dropped it at fedex as the return instructions said and the box had the phone in it while packing. 

Order Date:September 23, 2024
Order Total:$1,102.99

I am not sure who to reach out now as I cant afford to lose those 1000 USD I spent on this phone. Please help.

[-Robot-]

You may want to post this on the US community as they know the return policy and process better for you neck of the woods

This is the UK/European Community site

Here we had a paid returns sticker ang bag to return it in, not sure what on your side? Did you pay extra for the return so has insurance ? Thats what I would have done, but again that what people do here

[AndrewL]

@Shanav: I'm sorry to hear that you have encountered this issue. As you are through to the EU Community, I am sadly unable to progress your query from this position. In order to get the support you need, please contact Samsung US by following the link below, and an advisor will be able to look into this further for you.

https://www.samsung.com/us/support/contact/