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Samsung pass occasionally refusing to use fingerprint

(Topic created on: a week ago)
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bean1342
Explorer
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9/10 samsung pass will let me use fingerprint when filling a password. However in a set few it recently just stopped working and now required my PIN in order to fill the password. Is this due to the sites restrictions or is there a thing I can do to return it to how it was. 
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6 REPLIES 6
Tourbillon De La Vie
Samsung Members Star ★★
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If it works on other sites then it is probably an issue with few where it doesn't
Emma100300
Pathfinder
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Try a basic fix - clean your phone screen and ensure your finger isn't greasy. Do you have a screen protector?
bean1342
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I do but its the official samsung one and works perfectly with the fingerprint. I also regularly clean my screen as I hate the disgusting fingerprint marks.
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Emma100300
Pathfinder
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Are you definitely using the right finger?
bean1342
Explorer
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Yeah, and it doesn't even show up to offer me to try use my finger, but only on set apps/websites, even though some used to allow it before it randomly stopped
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Emma100300
Pathfinder
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It could be the apps that have stopped it. Also ensure the fingerprint is precise (not curved or wobbly).
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