S24 Ultra washed out colours

[popmaster109]

Hello,, I've just received my S24 Ultra and compared to my S21 Ultra the colours on the S24 Ultra are washed out and not as Saturated?, I've adjusted all the display settings and still cannot get the colours to match the older S21 Ultra, I've contact samsung uk customer service they went through Smart Tutor and couldn't find anything amiss has anyone else found this to be the same on their S24 ultra? I'm not sure if Samsung UK are aware of this issue? And whether a software update will solve it?, I suspect it's the new Gorilla glass amour glass which is anti-reflective which is great but not at the expense of colour, I'm seriously considering returning the S24 ultra and keeping my S21 Ultra 

[sheplfc74]

I've seen this, only just had mine, when u swipe down and get the "shortcut" buttons at top.... where u have auto brightness, there's another tab that is switched on, which makes everything look dull, like it checks ambient light, can't show u now because I'm back on my 22 while the 24 downloads everything.... is that maybe of some help?

[Members_QG5n0gc]

Same problem here and I have a Note 20 Ultra which I have to send for the trade in soon, now I dont know what to do...

[Piddle]

You have 15 days from the time your phone arrived for both the trade in and refund (or so support told me). I'm going to wait through next week, and if Samsung doesn't fix the display I'm returning the phone and never buying a Samsung product at launch again. 

[Calel16]

I am having the exact same problem with mine. Going to give it a few days and then return in the 14 day treturn window if no progress is made.

[Andrenos]

My phone doesnt have this grey colors and grain. Mine looks with color natural not vivid but clean. And black is deep black.

[Pasha240]

Lived because the PWM was reduced. Install the OLED Saver application on your S22U, which removes PWM and you will see exactly the same structure on dark objects.

You need to choose either a small PWM or a clean image 😞 

[Piddle]

The problem isn't black it's all greys and dark colors. It's most noticeable when your environment is dark, because environmental light will wash it out. 

[RPB100]

Samsung acknowledge the problem and say there is a fix coming so I disagree. Vivid mode is basically disabled.

[Wyll Ravengard]

Where exactly did Samsung publicly acknowledge the issue and promise a fix? I've seen a few users say this now but I feel like I'm being gaslighted because I can't find where Samsung is acknowledging it. If they did that is great but I want to see it. 

[HHHowl]

I second this.