S24 Ultra washed out colours

[popmaster109]

Hello,, I've just received my S24 Ultra and compared to my S21 Ultra the colours on the S24 Ultra are washed out and not as Saturated?, I've adjusted all the display settings and still cannot get the colours to match the older S21 Ultra, I've contact samsung uk customer service they went through Smart Tutor and couldn't find anything amiss has anyone else found this to be the same on their S24 ultra? I'm not sure if Samsung UK are aware of this issue? And whether a software update will solve it?, I suspect it's the new Gorilla glass amour glass which is anti-reflective which is great but not at the expense of colour, I'm seriously considering returning the S24 ultra and keeping my S21 Ultra 

[Stefan__M]

At least they know that so many people are having this issue. i encourage everyone who has this problem to report this! let them know we are not happy! 

[Zerpro]

I'm now also in chat with Samsung technical support and thats exactly what I told them too. And my plans are same with this, I really like the phone but this vivid  mode issue will be a showstopper for me and if they can not announce this as an issue and officially promise a fix for it.

[RPB100]

Many thanks for this - good to hear

[drvinayakpatil]

Same problem with s24 ultra display color washed out

[drvinayakpatil]

Facing Same problem s24 ultra. Display color washed out

[Edz2]

Thanks for checking, I have also spoken to Samsung Technical. Again, they're aware and working on a software fix. However no ETA given. I need to return this phone by early Feb, so if not fixed in the next week, I'll be forced to return all... Samsung will give me an update in two weeks, sadly, that'll be too late and tarnished my first experience of having a Samsung Ultra phone 😞

[Jacques101]

I have the same issue too, it's like a papery finish behind the top layer of the screen which doesn't move when you scroll content at low light. It's been reported that s24 base and plus version also showing this issue

[DTimmermans]

I'm noticing the same... If there won't be a fix soon, I'll sinds it back. The colours look lifeless...

[Stefan__M]

Yeah.. just received my unit, i'm in the same boat as everyone else here. The difference is noticeable but not as bad as other make it to be. Don't get me wrong, I also want vivid to be vivid again! And it's clearly not a panel thing, because i watch an HDR video on youtube, side by side with my S22 Ultra, and the 24 Ultra looked better, nice vivid colors! Normal videos on youtube, the S22 Ultra looks better. So it's something in the UI that doesn't apply the vivid mode. Hope the fix comes sooner than later!

[Greenmum1]

I used smart switch and it automatically applied a palette to my phone, it looked incredibly washed out but I have turned it off and the screen looks fine I think