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S24 Ultra Screen Grain

(Topic created on: 03-02-2024 12:42 AM)
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LittleCasper
Explorer
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I don't know if other people have this problem but my S24 Ultra has a weird grain across the whole display. It's very bad especially when gray or dark backgrounds are present. Is this normal or should I be contacting samsung for help further? 

All I can describe it as hundreds of lines going from the top left corner of the bottom right, but across the entire display 

29 REPLIES 29
LittleCasper
Explorer
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Just for a bit of context, guys, this is what mine looks like with or without a screen protector applied. It seems very problematic especially when you have darker content on the display. 20240205_004432_1000004130_1707094135.jpg20240205_004422(0)_1000004118_1707094132.jpg20240205_004414-1_1000004127_1707094134.jpg
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LittleCasper
Explorer
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It looks so bad, I was watching tron legacy, everything was gray and the display had lines going across the entire thing. I love the phone but wish I didn't trade in my S22U now because I have no backup.
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LittleCasper
Explorer
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Tron Demo20240205_021552_1000004143_1707099484.jpg20240205_021548_1000004141_1707099484.jpg
LittleCasper
Explorer
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Currently, they have requested photographs and a screen recording, so I will observe the situation. I recently inspected my device and discovered that it was manufactured in December 2023. However, the revision number is 0.6, indicating that it is likely an early production model. Regrettably, I am unable to access the link to that thread as it is inaccessible to me.
LittleCasper
Explorer
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Well it seems I've just been fobbed off with a generic response that has nothing to do with what I'm talking about. I really wish I hadn't upgraded my phone, I'm £370 in the hole for trading in my old phone, and now I'm held ransom with this S24U.

I think my next phone will be a One Plus if this is how Samsung treats customers who spend £1000 on a device. 1708222148845.jpg
Markus94
Journeyman
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Same problem for me. Grain and color banding on dark backgrounds when im under 25% brightness.

n8sega
Apprentice
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1000032217.jpg

 same here. On my second replacement s24u with the same issues, maybe worse

Members_6vcb1wi
First Poster
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Returned mine. Are the new batches better? Still thinking of getting another, as I want to return to android, but the screen issues are a deal breaker. 

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alexnikolic
Apprentice
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Exactly the same like mine + i have grain on low brightness!!!!

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We all in india also facing the same issues 🥹. Samsung care is not answering anything & also they suggest users not to use dark mode. 

Link :- https://eu.community.samsung.com/t5/galaxy-s24-series/s24-ultra-screen-grain/td-p/9128891 

1000025244.jpg

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