S24 Ultra not charging

[Nayway45]

I've only had my S24 Ultra for almost 2 months and now having issues charging it. First, I kept getting the "moisture or foreign material" detected even tho I had been using it on the charger at that point for an hour or so. I cleaned it, restarted it, powered it off for a minute or two, and checked the charger. At first it would charge with a different charger, not Samsung. But then I get the same error message, and now it won't charge at all. All the posts stating the same issue leads me to believe that it is a manufacturing issue because why are there so many posts. I upgraded from my S20, which really operated just fine. But I'm not feeling the S24, it's way overrated and I'm not seeing the upgrades other than the size. 

[SEXYBUTTERFLY15975]

A charging issue? Maybe there is something wrong or maybe there is an error with the S24 Ultra Phone battery or maybe there is a battery error in settings or something? Maybe you're using a broken cable charger for the S24 Ultra phone maybe buy a new cable charger.

[Nayway45]

Yes, that's what I'm saying, there are charging issues. I've had the phone less than 2 months. I'm using the charger that came with the phone. The battery charges wirelessly. I shouldn't be having any issues this soon in the game. This phone cost more than my mortgage payment. I'm very disappointed. 

[Joeeye]

No charging issues for me. I don't use wireless though, but I've never encountered a single charging problem (at least not one with the moisture message or stopped from charging) with any of my Samsung devices. Some people are unlucky I guess and you may have a defective product.

[Nayway45]

I love that for you! Have you experienced any issues with your at all?

[Joeeye]

Some charging ones but it isn't isolated specifically to my S24 Ultra. During cold weather periods, cold temperatures do slow my fast chargers charging speed down significantly. It happens to all my Samsung devices and it happens on both my official Samsung 45W charger and my 3rd party one.

[Tourbillon De La Vie]

Contact Samsung support and let them deal with it

[Nayway45]

I'm here right now

[Tourbillon De La Vie]

Here is not Samsung tech support. Here is a nice community led forum. Give tech support a call or contact via Samsung members app 

[Nayway45]

Here is a Samsung certified store. Thank you.