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S24 ultra data/signal issues

(Argomento creato il giorno: 09-02-2024 04:45 PM)
70028 Visualizzazioni

Anche io ho questo problema (6)

jimmy6008
Pioneer
Opzioni
Hi
I don't know if anyone else has been having these issues. But if I'm travelling and driving from one place to another my data ends up going from 4G to 2G mode. And it doesn't come back to 4G even when I'm in a good signal area. Even after turning data off and on it stays the same. You have to reboot the phone to fix this issue.

The signal strength is also very low most of the time. Not sure if it's a phone issue or sim. I used the same sim in another phone and never had any issues.....

Please let me know if you have any ideas.

Thanks 
Lukevaidyan
First Poster
Opzioni

Samsung needs to address this issue. The S24 ultra indeed has issues with the network randomly cutting off. The phone suddenly loses signal without any apparant reason. Please don't tell me it is the carrier's glitch. I live in dubai where we have one of the best networks. My other phones does not have this nagging issue. 

jimmy6008
Pioneer
Opzioni
Since the phone is less than 30 days old I'm wondering if its worth raising a support ticket and potentially sending the phone back for replacement. Just need a confirmation that it's not a software issue....
kelbel1
Student
Opzioni
I'm having the same issues with my phone. Has anyone resolved the signal issues yet?
jimmy6008
Pioneer
Opzioni
No still waiting on samsung to do something.....
Derek777
Explorer
Opzioni

Nope, still waiting for Samsung to even acknowledge the issue 

kelbel1
Student
Opzioni
Thank you. I've sent a report about it tonight, double checked to see if there was an update. Thanks for replying 🙂
0 Likes
desiprofessor1983
First Poster
Opzioni

I've got the same issues. 

0 Likes
Trikky
Journeyman
Opzioni

I want my money back, just don't know how I'd go about it as I bought it outright from jbhifi.

Not a peep from Samsung about it, no software updates in Australia yet. 

jimmy6008
Pioneer
Opzioni
Whatever you need to do you would do within 30 days of phone delivery. After that it's repairs only in most places.
Bill Welder
Apprentice
Opzioni

Same issue.  Sometimes goes to E or Edge (between 2G and 3G) in areas with good 4G.  Aeroplane mode workaround works for a little while then back to E in some 4G.  Previous phone was consistently connected to 4G in certain locations however this phone definitely seems to want to default in locations my old phone would be a solid 4G.  Same sim card.