S24 ultra data/signal issues

[jimmy6008]

Hi

I don't know if anyone else has been having these issues. But if I'm travelling and driving from one place to another my data ends up going from 4G to 2G mode. And it doesn't come back to 4G even when I'm in a good signal area. Even after turning data off and on it stays the same. You have to reboot the phone to fix this issue.

The signal strength is also very low most of the time. Not sure if it's a phone issue or sim. I used the same sim in another phone and never had any issues.....

Please let me know if you have any ideas.

Thanks 

[Lukevaidyan]

Samsung needs to address this issue. The S24 ultra indeed has issues with the network randomly cutting off. The phone suddenly loses signal without any apparant reason. Please don't tell me it is the carrier's glitch. I live in dubai where we have one of the best networks. My other phones does not have this nagging issue. 

[jimmy6008]

Since the phone is less than 30 days old I'm wondering if its worth raising a support ticket and potentially sending the phone back for replacement. Just need a confirmation that it's not a software issue....

[kelbel1]

I'm having the same issues with my phone. Has anyone resolved the signal issues yet?

[jimmy6008]

No still waiting on samsung to do something.....

[Derek777]

Nope, still waiting for Samsung to even acknowledge the issue 

[kelbel1]

Thank you. I've sent a report about it tonight, double checked to see if there was an update. Thanks for replying 🙂

[desiprofessor1983]

I've got the same issues. 

[Trikky]

I want my money back, just don't know how I'd go about it as I bought it outright from jbhifi.

Not a peep from Samsung about it, no software updates in Australia yet. 

[jimmy6008]

Whatever you need to do you would do within 30 days of phone delivery. After that it's repairs only in most places.

[Bill Welder]

Same issue.  Sometimes goes to E or Edge (between 2G and 3G) in areas with good 4G.  Aeroplane mode workaround works for a little while then back to E in some 4G.  Previous phone was consistently connected to 4G in certain locations however this phone definitely seems to want to default in locations my old phone would be a solid 4G.  Same sim card.