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S24 ultra charging issue

(Topic created on: 20-10-2024 02:41 PM)
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mahta_616
Journeyman
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My S24 Ultra was charging without any problem in the first two months, but now it has been two weeks that the same charger does not charge my phone in any way.
I disabled the fast charging option to see if it does normal charging as well, but I saw that it does not charge at all.
I took the charger to the dealer from whom I had a warranty, they changed it and gave me a new charger. I hit the phone right there and it didn't charge at all. Bringing another S24 Ultra phone to the same charger, it charged instantly.
How is it possible that my S24 Ultra phone, which I bought less than 2 months ago, has a problem so soon?
Even today, I backed up the entire phone, did a factory reset, but it still doesn't charge at all. Of course, it charges with the same 45-watt charger, and when I connect it to the original Xiaomi 35-watt charger, it charges.
I connect my phone to my gaming laptop and it charges.
I charge other phones to that S24 charger as well. Both charger and cable are original with warranty.
is there any hidden ussd code to check battery phone, or Is there another way that I have not done?

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43 REPLIES 43
BandOfBrothers
Samsung Members Star ★★
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Hey @mahta_616  👋 

In regards to the Phone's System Partition Cache Files Section. 

  • Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's } 

I hope that helps.


Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

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mahta_616
Journeyman
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i did it exactly like you said , but the mobile is booting normaly and does not going to the mentioned boot menue

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mahta_616
Journeyman
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yes, there is no error

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lminvti
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In this case then Try to plug into your laptop/PC then turn off your phone then hold power and volume up button until samsung logo appears then quickly release power button but keep holding volume up
mahta_616
Journeyman
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photo_2024-10-21_16-20-00.jpg

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mahta_616
Journeyman
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by this way the wipe cache partition menu appeared and i chose it, then restarted the phone. after that i plugged in into the charger but its still has the charger issue

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lminvti
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Have you tried 9900 code again after wiping cache?
mahta_616
Journeyman
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9900.jpg

the hidden menu appeared with *#9900# after wipe cache partition cleared in boot menu . 
but i still have charging issue with my charger

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lminvti
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Have you tried different cables different charging bricks?
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mahta_616
Journeyman
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yes , at this moment i have two cables , one of them is original 100% , because i`m using it for connecting 32inch monitor into my gaming laptop and i`m sure its original and it works well. 
I am laughing 😂😂😂 because it is really a ridiculous problem.
The 45-watt charger also fast charges weaker phones.
I charge the S24 to the original 35W Xiaomi charger and it gets fast charging, but the S24 doesn't charge at all to its original charger.

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