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S24 ultra charging issue

(Topic created on: 20-10-2024 02:41 PM)
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mahta_616
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My S24 Ultra was charging without any problem in the first two months, but now it has been two weeks that the same charger does not charge my phone in any way.
I disabled the fast charging option to see if it does normal charging as well, but I saw that it does not charge at all.
I took the charger to the dealer from whom I had a warranty, they changed it and gave me a new charger. I hit the phone right there and it didn't charge at all. Bringing another S24 Ultra phone to the same charger, it charged instantly.
How is it possible that my S24 Ultra phone, which I bought less than 2 months ago, has a problem so soon?
Even today, I backed up the entire phone, did a factory reset, but it still doesn't charge at all. Of course, it charges with the same 45-watt charger, and when I connect it to the original Xiaomi 35-watt charger, it charges.
I connect my phone to my gaming laptop and it charges.
I charge other phones to that S24 charger as well. Both charger and cable are original with warranty.
is there any hidden ussd code to check battery phone, or Is there another way that I have not done?

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43 REPLIES 43
GoanGeek
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Hi.

Have you tried a different cable with the charger ?
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lminvti
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Hi there, you could try open you phones dial then type *#9900# scroll down until you found battery stats reset press on that the go back to settings and check if supernatural charging is turned on. If doesn't work it might cables fault1729432074590.jpg1729432074602.jpg
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mahta_616
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Hi Goan
yes , three different cables as well

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mahta_616
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The code you told me will be answered by my mobile operator when I dial, connection problem or invalid MMi code

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lminvti
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That's weird usually it works 99% of the times, I guess you tried wiping cache partition as well?
mahta_616
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Hi lminvti; 
Not yet, because I did factory reset the phone today, I am currently working on updates and restoring my account.
In the case of the S24 Ultra, does holding the power button with the volume up button work?

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lminvti
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In terms of wipe cache partition?
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mahta_616
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yes, in case of wipe cache partition

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lminvti
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Yes it does, like always shut down phone>Press and hold power button and volume up>release the power button when you see phones turning on>Press and hold volume up until it enters Reboot Mode.
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