17-07-2024 11:43 PM
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I have S24 Ultra and official 45W samsung charger,normally it should charge regardless of the activity on the phone, but the exact opposite happens to me, the battery discharges instead of charging while the charger is connected and it say that is super fast charging, I checked the cable and the settings and everything is ok,no app to drain that much. What could it be and what should I do?
18-07-2024 05:27 AM
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It's rare for the phobe to be using battery more than it can draw in charge @TheCodeKing
Try these troubleshooting steps please >
- Clear Cache Files from the phone's System Partition Section > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too { Possibly excluding the s²⁴ Series of phone's }
- Safe Mode > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. Alternatively long press the power off button and then long hold on Turn Off to get to Safe Mode.
If i can be of any further help please don't hesitate to ask 😎
Daily Driver > Samsung Galaxy s²⁵ Ultra 512Gb ~ Titanium Black.
The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "
18-07-2024 11:41 AM
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