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S24 ultra apps won't connect through wifi

(Topic created on: 09-02-2024 02:14 AM)
6187 Views
AldiSh
Journeyman
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I'm having some issues using apps while connected on wifi.  

It looks like some times apps won't connect on internet through wifi,  they connect very well via data connection but not via wifi.  I have verified this on different wifi networks and providers,  just to be sure it is not my router. 

Is any solution for that?

It is very annoying thinking you spent a lot of money just get troubles 

Thank you in advance 

Aldi

1 Solution


Accepted Solutions
Solution
AldiSh
Journeyman
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It is just a bad phone.  Pretending to resolve problems by disabling this and disabling that on a smartphone that costs +- 1500euro is just cheating your self. 

We have just paid our disappointment. 

Never a SAMSUNG device anymore 

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16 REPLIES 16
Throughthelenz24
Explorer
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Change broadband settings to 2.G4Hz and 5GHZ some apps dont support the 5ghz frequency yet
BandOfBrothers
Samsung Members Star ★★
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@AldiSh 

I agree it can be frustrating when a function does not work as intended. 

Sometimes checking the apps permissions can help along with any restrictions that may have been imposed vja another app. 

This is why Safe Mode can help. 

> Safe Mode  > https://www.samsung.com/uk/support/mobile-devices/how-to-start-my-galaxy-device-in-safe-mode/ turns off downloaded apps and themes etc which may highlight an app or theme that's causing conflict. 

Which apps are not connecting 🤔

Are you able to view Internet pages via Wi-Fi 

Another troubleshooting step is > Clear Cache Files from the phone's System Partition Section  > https://www.samsung.com/uk/support/mobile-devices/how-do-i-clear-the-cache-on-my-device/ You may need to insert your earphones or hook upto a powered On Laptop or use a Tv's USB Port to access the Clear Partition Section. This may help with lag or stutters as this clears the phone of old/unused or broken cache files.There is also a Repair Apps option in the Menu System too. 

If I can be of any further help then please don't hesitate to ask.  😎 

 

 


Daily Driver > Samsung Galaxy s²⁴ Ultra 512Gb ~ Titanium Black.

The advice I offer is my own and does not represent Samsung’s position.
I'm here to help. " This is the way. "

Reylob
Samsung Members Star ★
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Hi @AldiSh 

I have mine connected to one 5gHz Wifi network and have not experienced this.

Which apps are you having problems with?

Is this happening with all Apps?

Did you try @BandOfBrothers suggestions? Clearing cache can solve some glitches.

 

 

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ecoteric
Student
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That definitely worked.  Logged into my router and disabled 5ghz and everything works now on 2.4ghz.  Thanks for the insight.

Kame Harris
First Poster
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I cannot use tiktok app when I change to my new S24ultra phone. Always "no internet connection" even I try many times

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Asmi87
First Poster
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I have the same problem with what's app.
My s22 ultra was stolen couple weeks back, I replaced it with s24 ultra and now my what's app doesn't work when connected to wifi
Alexb007
Apprentice
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I have this same issue. Some apps are very slow to load data via wifi, if at all. Some apps affected are: BBC News, Bereal, Lemmings.

Can you select 2.4ghz from the phone rather than the router?

LauraC1010
First Poster
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I have the same problem, some apps not opening using Wifi. Can some one explain re changing the router band please.? Im very disappointed with this Samsung 24 Ultra with all the glitches . My sansuny 10 was fabulous x
AlbertoManuel
Student
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Hey! I'm not sure if its the same issue, but this might help. Today, on my S21+, I wasn't able to open some apps with my home Wifi, only using mobile data, the apps wouldn't pass the logo screen. I tried everything on the phone and eventually contacted my service provider. Turns out it was a problem with the network cache (it had about 8Tb of data). They did a remote reset and cleared the cache, and everything started working just fine. Hope this helps.

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