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S24 (standard size) Mobile Data keeps dropping

(Topic created on: 02-04-2024 06:53 PM)
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CarrieAnders
Journeyman
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Ive seen a few posts about this but relating to the S24 Ultra, but I havent seen anything on the standard size devices.

My husband has got a new Samsung Galaxy S24 and he keeps having issues with the mobile data dropping out and not coming back by itself. He was fully restarting the phone and this brings it back, now he is just switching to airplane mode and back to data again which seems to bring it back. But he is doing this several times a day. He relies on the mobile data for work so its far from ideal!

Sim works fine in his old Pixel 7, so its not that. He has swapped the device and on device number 2...same issue! Clearly something Samsungs end. So how do we fix this? To say hes put off Samsungs is quite an understatement.

22 REPLIES 22
jonhdupler
Journeyman
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So I'm half a day into the new 2 GB OneUI update, so far mobile data is fine!

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Aj1979
Explorer
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It's almost the end of the year, but this issue is still pretty persistent. I tried resetting the network, restarting it, but this is a regular issue. The signal strength isn't a problem, as other phones in the lower range work fine in the same area. The phone has a weak signal to capture networks, compared to other phones.

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smoskal
First Poster
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The problem is actual again. It has come with last update(5 Dec). But it works 12-20 hours. Need to reboot device every morning.

 

S24 256 with fkn Exynos 2400.

I guess someone from employes is working on apple)

 

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