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Mobile Data dropping after One UI 6.1 update (Samsung S24 Ultra)

(Topic created on: 18-09-2024 03:17 PM)
1973 Views
PierreU
First Poster
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My mobile data connection keeps dropping every few minutes a week after One UI 6.1 update. I need to toggle airplane mode to reconnect to mobile data. I didn't have this issue before so I'm guessing it's not a hardware issue.

I've tried a few things that I saw here but the issue persists.

Troubleshooting steps done:

  • Cleared browser cache
  • Cleared phone temporary cache
  • Installed sim into second slot
  • Tried sim in different phone (no issues)
  • Changed network mode from 5g to 4g
  • Changed network operator from automatic to manual
  • Changed APN protocol from IPv6 to IPv4 and IPv4/6
  • Uninstalled VPN/Removed VPN profiles

Have you guys had any luck with other troubleshooting steps?

13 REPLIES 13
RichIbizaSport
Apprentice
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I unfortunately have a similar issue. The same day I upgraded, I started randomly  losing network connection every couple of hours, so I'm left with "emergency calls only". Flight mode on/off fixed it. I tried clearing the OS cache via the boot menu but unfortunately that hasn't helped.

Watching the thread with interest as this is getting pretty annoying!

Options
Have you done a simple ....

SETTINGS
GENERAL MANAGEMENT
RESET
RESET CONNECTION SETTINGS. ... goes back to standard settings, so you can then do what you want to adjust.
.....
If I helped or solved your problem, please like or tick solved.

Have been using phones since 1993, and am self taught.

I offer advice for free, cos I think it'll help, if it doesn't, explain why, I might learn something new too.

Current phone Galaxy S22 Ultra
Previous phones: most S series, Note 2, Samsung Alpha, iPhone 3gs, far too many Nokia's!
0 Likes
_ASM_
Apprentice
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I am in the same boat.
Looking for a permanent fix.
0 Likes
bczalgiris
Explorer
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I have the same issue in the UK. We really need the fix
Mirkandir
First Poster
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Yes from tody Inhave the same problem
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Kami1980
Apprentice
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Same here
0 Likes
Kami1980
Apprentice
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Same here
0 Likes
Kami1980
Apprentice
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I did doesn't not work
0 Likes
Kami1980
Apprentice
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Same here, I tried too and no good results
0 Likes