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Mobile Data dropping after One UI 6.1 update (Samsung S24 Ultra)

(Topic created on: 18-09-2024 03:17 PM)
2414 Views
PierreU
First Poster
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My mobile data connection keeps dropping every few minutes a week after One UI 6.1 update. I need to toggle airplane mode to reconnect to mobile data. I didn't have this issue before so I'm guessing it's not a hardware issue.

I've tried a few things that I saw here but the issue persists.

Troubleshooting steps done:

  • Cleared browser cache
  • Cleared phone temporary cache
  • Installed sim into second slot
  • Tried sim in different phone (no issues)
  • Changed network mode from 5g to 4g
  • Changed network operator from automatic to manual
  • Changed APN protocol from IPv6 to IPv4 and IPv4/6
  • Uninstalled VPN/Removed VPN profiles

Have you guys had any luck with other troubleshooting steps?

13 REPLIES 13
bczalgiris
Explorer
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It looks like it has something to do with 5g. Once I limit my phone to connect to 4g only, I don't have the issue anymore, but we need a fix ASAP.
KT25
First Poster
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I have had the same issue since the update also. Only had my s24 for a month and having to keep switching airplane mode to force the phone to find the signal is frustrating. I expect better from both Android and Samsung
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Oyee
Student
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I have the same issue with my S23 Ultra since the update on 16th Sept.
pagagagamate
Pathfinder
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I also noticed that my network signal strength is pretty low since one of the recent updates. Could that be related? I'm on s23U
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