S24 not getting the One UI 7 update

[Kay265]

Hi guys , I'm in UK and since the One UI 7 has been released , my S24 is not getting the update . Even when I go software and check for updates manually. What could be the issue and how can I fix it ?

[Sleepytokens]

Hiya, I've had issues with the recent updates myself. After spending days emailing the customer care team/devs I was told that the updates will eventually fix my issues but that they had absolutely no idea when it would be that I would get them. It seems some of my issues have been addressed now but not all. So unfortunately it's likely that you just have to wait 🙄

[Tourbillon De La Vie]

Post a screenshot of the service provider software version under about phone /software information 

[Kay265]

Here you go

[Tourbillon De La Vie]

Looks like the phone is out of region = EUY and some Czech provider. 

Try with smart switch pc software 

[Kay265]

Isn't smart switch only for data transferring? How does that solve this issue ?

[Sonora]

When and where did you buy the S24? According to your screenshot, you haven't received any update since January 2024, nor do you have OneUI 6.1.

EUX/-/EUY/O2C is not even listed for update anywhere, a mix of EUX/EUY is unusual. Usually it's either EUX or EUY. O2C can be O2 carrier in UK

[Kay265]

I bought it last year and I got it from AO. It is currently running on 6.1

[Kay265]

6.1

[AndrewL]

@Kay265: Please be advised that Smart Switch PC can also be used to install updates. 

https://www.samsung.com/uk/support/mobile-devices/how-do-i-backup-my-smartphone-to-my-pc-or-mac/

Once installed, open Smart Switch, connect your S24 using the USB cable that came packaged with the device, and look for an update prompt on the landing page, next to your device details.