S24 Microphone does not record voice

[JazzyPhizzle]

Hi, I have had the S24 for just under 2 weeks now. Everything was fine at first. For some reasons voice recording no longer works. Google assistant, apps that need your voice, WhatsApp voice notes, even the voice recorder app on the phone doesn't record my voice just silence.....

I did have company portal from my work installed and they are checking it isn't blocking anything, but it was fine before. 

Anyone have something similar? 

Videos, calls....are fine. Permissions are on allow whilst using app and no reason my voice would be ignored like it doesn't exist! 

Thanks 

[JazzyPhizzle]

Can't seem to find a volume control but thanks

[JazzyPhizzle]

Taken company portal off done a reset and still no change. Factory reset it is 😞

[Reylob]

Hi @JazzyPhizzle ,

Did you try resetting all settings? Not a factory reset. I would avoid that one at all cost. It is a last resort bullet, but a reset to all settings is not as drastic.

Settings -> General Management -> Reset -> Reset all settings

But before doing "Reset all settings", I would try "Reset accessibility settings", which is also on Settings -> General Management -> Reset

It could well be some accessibility issue.

[Reylob]

I was hoping that one of the reset will sort it.

Good luck, Factory reset is very drastic, but it does solve loads of problems.

[JazzyPhizzle]

It's still the same and haven't installed any apps than what it comes with. Voice recorder still does the same. I guess I will have to speak to o2 and see if I can have a replacement

[Reylob]

Well, it looks like a faulty phone for sure. All best.

[JazzyPhizzle]

Thanks so much for all the help. Really appreciate it

[BandOfBrothers]

Lots of fantastic support in this thread from members @JazzyPhizzle  👏 

Would you let us know how you get on please. 

[JazzyPhizzle]

I agree!! It's been so helpful! I will do indeed

[JazzyPhizzle]

Hi everyone, I received my replacement device today, and both microphones are working which is great. Must've been a faulty phone! Thanks for all the support